Office Manager

Mr. Appliance of Central New Jersey•Jamesburg, NJ

1d•$22 - $25•Onsite

About The Position

Mr. Appliance is looking for an Office Manager to join their team. This role is crucial in providing excellent customer service by creating World Class customer service experiences for customers with broken appliances. The ideal candidate is someone who enjoys helping others, teaching their skills, and improving the lives of families in the community. This position offers a fun work environment with no nights or weekends, and ongoing training is provided.

Requirements

Exceptional Customer Service: Ability to deliver a great customer experience and show empathy.
Problem-Solving: Requires critical thinking skills and the ability to problem solve.
Efficiency: Ability to be efficient with time and excel in a fast-paced office environment.
Punctuality and Reliability: Must be available and show up on time.
Pride in the Details: Value attention to detail in completing customer information and reports.
Desire to Share Knowledge and Skills: Enjoys teaching other office team members.
High school diploma or equivalent
Good telephone communication skills
Expert computer and data entry skills
Ability to lead an office team

Nice To Haves

Previous experience of four years or more in an office environment is a plus!

Responsibilities

Answer incoming calls and empathize with the customer.
Respond to customer emails.
Schedule in-home service appointments with a trained Appliance Repair Technician.
Effectively communicate with the customer to ensure they understand the appointment time and services needed.
Order and receive parts to ensure efficient use of company materials.
Enter data into the company software.
Lead an office team.