Office Manager- South Gaston Pediatric Dentistry

Piedmont Dental Specialists•Gastonia, NC

2d•Onsite

About The Position

At Piedmont Dental Specialist, we’re more than just a dental practice—we’re a community committed to creating fun, memorable, and educational experiences for kids and their families. With multiple thriving locations across the Charlotte area, our mission is to make every child’s dental visit positive and inspiring, setting them up for a lifetime of healthy smiles. As we continue to grow, we’re looking for energetic and experienced Office Manager to lead our teams with passion, purpose, and positivity. As an Office Manager, you’ll be the operational heartbeat of a single pediatric dental office. You’ll oversee daily activities, inspire and guide a team of 10–15, and ensure we consistently deliver excellent patient experiences. This leadership role blends team management, financial oversight, operational excellence, and compliance with a smile.

Requirements

3+ years in dental or medical office management
Proven leadership in a fast-paced, multi-provider environment
In-depth knowledge of dental insurance and billing workflows
Tech-savvy with dental practice systems (Curve Dental, Cloud 9, NexHealth, etc.)

Nice To Haves

Bachelor's degree in business, healthcare admin, or related field
Experience managing pediatric or orthodontic practices
CPR Certification

Responsibilities

Lead and coach a high-performing, patient-focused team.
Drive team meetings, performance reviews, and goal setting.
Create a positive culture of accountability and professional growth.
Manage daily schedules and ensure optimal staffing.
Champion exceptional customer service and reduce wait times.
Resolve patient concerns with empathy and efficiency.
Boost patient retention and referrals with proactive systems.
Manage appointment scheduling through NexHealth.
Keep daily operations running like clockwork.
Monitor budgets, spending, and financial reports.
Ensure accurate billing and collections (Curve Dental, Cloud 9, Global Payments).
Partner with the Regional Manager to meet financial goals.
Uphold HIPAA, OSHA, and dental industry standards.
Ensure infection control and safety protocols are followed.
Keep all office documentation and procedures current.
Use Monday.com to track performance and initiatives.
Leverage Google Workspace for documentation and communication.
Manage staff scheduling through When I Work and payroll via Paycor.