Office Manager

Service Corporation International•Laurel, MD

1d•Onsite

About The Position

Our associates celebrate lives. We celebrate our associates. This role manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. The Office Manager ensures the highest quality services and products to satisfy the needs of client families, maximizes budgeted profit plans for the location, and maintains a positive employee relations atmosphere. The company is committed to supporting families at difficult times, with a passionate group of caregivers and teams invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, the company is dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

Requirements

High school diploma, GED or completion of a diploma-training program at a college or technical school
Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required
Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required
Excellent communication skills both orally and in writing
High level of compassion, integrity, and confidentiality
Problem solving skills
Ability to multi task and set priorities
Detail oriented
Must be flexible and able to function in a face-paced environment

Responsibilities

Collections of all accounts receivable
Verifications and payments of all accounts payable invoices
Controls of receipt and deposit of cash payments received
Maintains petty cash account and disburses the same in accordance with company policies and procedures
Reconciliations of all accounts
Cash advance checks
Same Day Check requests
Bank deposits
Verifies/audits cash disbursement reports
Tracks Capital Expenditure Authorizations (CEAs)
Orders supplies for the office and completes inventory counts
Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets
Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments
Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation
Schedules incoming orders and drivers for the ambulate service
Completes various funeral/cemetery reports and files accurately
Supports Sales as necessary requiring an understanding of JD Powers
Assures compliance with all Company policies and procedures to include Sarbanes Oxley (SOX) audit
Dignity University (DU) training
Interment Verification Training (IVT) audits
Day Sales Outstanding’s (DSO) related to financial and administrative areas
Assists in preparing and/or overseeing all funeral/cemetery-related forms
Reviews time cards and administers corporate payroll policies and procedures
Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9’s, etc.).
Ensures new associates receive new hire orientation
Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators
Maintains vehicle records/licenses
Processes expense reports
Updates General Price Lists (GPLs)
Manages all Alarm Systems (codes, working order, etc.)
Assists with funeral services and “Making Everlasting Memories” (MEMs) as needed
Coordinates daily activities with business unit as well as other departments
Trains associates in the proper administration of policies and procedures
Services customers by interacting with families in a professional and compassionate manner
Maintains and updates customer records
Updates company website with current obituaries and ensures obituaries are placed in newspapers
Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations
Behaves in a supportive way to enrich the work environment
Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance
Performs other duties as assigned