Office Manager

Beacon Oral Specialists•Jacksonville, FL

1d•Onsite

About The Position

Performs a wide variety of management duties for the oral surgical office to include overseeing employees at the location, handling patient and staff grievances, and coordinating the overall flow of the practice. Promotes a safe, pleasant, and harmonious environment for patients, staff, and the doctor.

Requirements

High school graduate
Minimum of two years in an administrative capacity
Must have ongoing continuing education
Exceptional human relations skills
Ability to manage people
Ability to work with people of all ages
Ability to handle conflicts and get along with people
Ability to maintain a professional demeanor at all times, even under stress
Must be neat and organized
Knowledge of correct grammar, spelling, and punctuation
Ability to manage multiple priorities with interruptions
Ability to complete tasks within the required time frame
Ability to write legibly and clearly
View patient comfort as a top priority
Detail oriented
Computer
Calculator
Multiple phone lines
Efficient with numbers
Fax machine
Must be a multi-tasked individual in good physical condition and capable of handling stressful situations in a calm, collected and knowledgeable manner.
Must be mature and have the ability to listen before judging or speaking.
Must show kindness to others and promote a “team effort” environment to employees.

Nice To Haves

Experience in the medical, dental, and oral surgery field is preferred

Responsibilities

Opens and closes office: turn on all computers, printers, and copier; check to make sure all printers, fax machine and copier has paper; check thermostat-heat/air; follow up cleaning lady; check postage meter for current date; take phones off and put on answering service
Have morning meeting with staff by scheduling coordinator
Work up / check in and out new/established patients finances and/or paperwork as needed
Prepare Treatment Plans/Estimates
Verify insurance
Check coordination of implant equipment for all offices
Let clinical know of all upcoming hospital and implant cases to include outer locations
Take care of any immediate employee concerns
Mail any patient correspondence
Get precertification or send in predetermination for any upcoming surgeries to the insurance company
Meet with doctor regarding complex treatment plans and coordination and office production and efficiency
Perform marketing deliveries when applicable
Return calls to patients
Check over the daily batch going to business office to make sure it is complete and error free and take care of any other business office concerns
Take calls from other office managers at outer locations
Print and call in prescriptions for patients
Review post-op / pre-op instructions with patients
Answer telephones and take messages for doctor and staff
Schedule appointments, doctor lunches and coordinate all major surgical / hospital cases
Stay updated on current insurance changes and relay all changes to front desk.
Track orthognathic and implant cases
Get medical clearance from physicians
Help get charts ready for next day
Review the next day schedule with schedule coordinator
Responsible for petty cash and office supply inventory
Delegate work projects
Keep record of referring Doctor activity
Correcting any transcription errors or additions
Keep record of managers’ meetings and staff meetings
Go through mail and disperse to appropriate areas and answer any email from outer offices.
Participate in staff evaluations
Scheduling of the CRNA and finances with patients
Handle patient complaints