Office Manager

Jackson Hewitt•Wheat Ridge, CO

About The Position

Under general supervision and in accordance with established company policies and procedures, the Office Manager participates in staffing, productivity, tax preparation, and marketing management activities for several offices within an assigned district. The role manages the day-to-day activities of seasonal team members across multiple locations and drives operations to maximize Tax Preparer efficiency, revenue, and office profitability. The position handles sensitive and highly confidential information and requires working knowledge of the business.

Requirements

High school diploma/GED or equivalent related business experience.
Two years of previous management or supervisory experience.
Proficiency with computer applications such as email, internet browsers, Word, Excel, and accounting or tax preparation software.
PTIN (Preparer Tax Identification Number) certification is required.

Nice To Haves

Course of study in management, tax preparation, and/or accounting.
Previous tax preparation experience.

Responsibilities

Lead recruiting efforts and manage the interviewing process for seasonal employees in the assigned area.
Manage leads from JHNet and other sources.
Monitor associate performance for quality standards, deadlines, and proper procedures, correcting errors or problems.
Review and approve work schedules and timecards, monitor time tracking during shifts, and work with Human Resources on employee relations issues, complaints, and training.
Ensure assigned locations meet company standards for office setup, buildouts and breakdowns, technology and telecommunications setup, supplies, and facilities maintenance.
Maintain relationships with property managers and landlords.
Guide employees in handling difficult or complex problems and resolving escalated complaints or disputes.
Monitor performance, holds, voids, rejects, discount reports, and productivity reports for the assigned store group.
Meet office goals, including revenue, cash control, and tax return count, in the assigned area.