Office Manager - Outpatient Rehab

Hartford Healthcare•Hartford, CT

About The Position

Be the Best at Getting Better . Join over 40,000 Hartford HealthCare colleagues who make a difference every day. About our Rehabilitation Network Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 40 outpatient locations offering physical, occupational, and speech therapy, in specialties including orthopedics, neuroscience, oncology, women’s health, sports medicine, vestibular, and more. We are known for our commitment to high quality, customer focused outcomes. Your Impact: The role is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to\: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization. Supervises the administrative and practice operations including scheduling, work flow, service delivery and employee performance. Your Role: Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary. Ensures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner. Assists Site Supervisor with Lean huddles and staff meetings to discuss issues, concerns, improvement initiatives, and promote teamwork. Ensures implementation of the Lean Operating Model, help run Huddles and foster a continual improvement environment. Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Site Supervisor/Area Manager as necessary. Coaches employees to be successful in contributing to the achievement of individual and work group objectives Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators) Maintains and adjusts staff schedules to complement practice provider schedules. Processes time worked/attendance into Kronos for office staff. Manages and coordinates vacation and personal time off to ensure minimum disruption of practice operations Maintains effective, positive customer service relationships by responding to customer needs, resolving conflicts, and educating employees on customer service. Promotes teamwork within the practice through timely and collaborative communication with clinical staff

Requirements

High School Diploma or equivalent; Bachelor’s Degree preferred.
3 years of experience in medical/surgical practice required
Strong communications skills and experience in a leading role required
This position will require management of 2 Outpatient Clinic locations within the Hartford region

Nice To Haves

Epic experience preferred
Previous management/supervisory or leadership experience preferred

Responsibilities

Organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency.
Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization.
Supervises the administrative and practice operations including scheduling, work flow, service delivery and employee performance.
Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary.
Ensures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner.
Assists Site Supervisor with Lean huddles and staff meetings to discuss issues, concerns, improvement initiatives, and promote teamwork.
Ensures implementation of the Lean Operating Model, help run Huddles and foster a continual improvement environment.
Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Site Supervisor/Area Manager as necessary.
Coaches employees to be successful in contributing to the achievement of individual and work group objectives
Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators)
Maintains and adjusts staff schedules to complement practice provider schedules.
Processes time worked/attendance into Kronos for office staff.
Manages and coordinates vacation and personal time off to ensure minimum disruption of practice operations
Maintains effective, positive customer service relationships by responding to customer needs, resolving conflicts, and educating employees on customer service.
Promotes teamwork within the practice through timely and collaborative communication with clinical staff