LVMG- Office Manager

The Lutheran Village at Miller's Grant•Ellicott City, MD

33d•$60,062 - $75,078•Onsite

About The Position

Lutheran Village at Miller’s Grant is seeking an experienced Office Manager to oversee daily office operations, lead our Office Assistants and Concierge teams, and provide administrative support to the Executive Director. This is an excellent opportunity for a professional who enjoys leadership, organization, and creating exceptional customer service experiences. This position follows a regular Monday–Friday schedule from 9:00am to 5:00pm, with occasional on-call Concierge coverage responsibilities and participation in the Manager on Duty weekend rotation.

Requirements

High school diploma required
3+ years of administrative experience.
A minimum of 1–2 years of supervisory or team leadership experience, with a demonstrated ability to coach, support, and develop staff.
Strong communication, organization, and problem-solving skills.
Ability to manage multiple priorities with professionalism and discretion.
Proficiency with office technology and business systems.

Nice To Haves

associate's or bachelor's degree preferred

Responsibilities

Lead and develop the Office Assistants and Concierge teams.
Manage staffing, scheduling, performance reviews, coaching, hiring, and training.
Foster a culture of teamwork, accountability, and exceptional service.
Provide hands-on support and coverage when needed.
Ensure efficient day-to-day business office operations.
Oversee office equipment, supply inventory, and workspace organization.
Maintain administrative systems, databases, and internal communications.
Develop and update policies, procedures, and operational documentation.
Act as a key administrative resource to the Executive Director.
Coordinate contracts, vendor documentation, and operational projects.
Partner with department leaders to streamline administrative processes and improve service delivery.
Prepare and manage the annual Support Services budget.
Review and approve purchase orders and invoices.
Support billing functions and financial reporting as requested.
Track guest room utilization and submit monthly reporting.
Respond professionally to resident, family, and visitor inquiries.
Coordinate community events, programs, and special projects.
Support communication efforts that enhance resident satisfaction and engagement.