Office Manager 1 - Huntington Downtown

WesBanco Bank, Inc.•Huntington, WV

17h•Onsite

About The Position

The Office Manager supervises the sales, service, and operations of a banking center and supports a positive work environment that motivates staff and recognizes exceptional performance. The role is responsible for training and developing staff to provide excellent customer service, supporting banking center sales efforts, and working with the Banking Center Manager or District Manager to meet goals. The position may be assigned to more than one office and may be responsible for completing operational and compliance reporting. The Office Manager oversees the day-to-day operations of the banking center, helps assess clients’ financial needs and recommend suitable products and services, and promotes sales and cross-selling. The role includes operational controls and reporting, staff scheduling and performance support, coaching on referral opportunities, and ensuring staff adherence to policies and procedures. It also involves maintaining confidentiality, supporting customer needs by answering calls, and participating in community activities.

Requirements

High school diploma or GED required.
At least 3 years of cash handling, sales, or customer service experience required.
At least 1 year of supervisor or leadership experience required.
Strong product knowledge sufficient to meet the expected sales and cross-selling performance.
Excellent organizational skills and ability to multitask and remain flexible.
Ability to set priorities, direct and delegate responsibilities, and follow up.
Ability to effectively and efficiently schedule staff.
Sound judgment and ability to maintain confidential information.

Nice To Haves

At least 1 year of banking experience preferred.
Strong consumer lending skills and a solid understanding of consumer lending products preferred.

Responsibilities

Supervise the banking center’s day-to-day sales, service, and operations.
Train and develop staff and support the Banking Center Manager or District Manager in promoting a sales culture.
Assess clients’ financial needs and recommend appropriate products and services.
Contribute to individual and team goals through sales, cross-selling, outbound calling, internal business development, and customer relationship building.
Handle banking center operational responsibilities, including audits and reports, control accounts, branch cash levels, cash items, and over/short controls.
Coach and train retail staff to identify referral opportunities and ensure adherence to policies and procedures.
Organize, prioritize, delegate, and follow up on staff responsibilities; schedule staff effectively.
Establish and conduct regular sales and operational team meetings.
Evaluate performance daily and assist the Banking Center Manager or District Manager with performance evaluations.
Maintain working knowledge of all roles within a retail banking center and provide ongoing education on policies and procedures.
Demonstrate sound judgment and protect confidential employee and customer information.
Participate in community activities such as boards, executive committees, and advisory roles.
Answer incoming telephone calls and perform additional duties to support the banking center.
Direct, coordinate, and evaluate banking center staff; recruit, interview, assist with hiring, train, coach, assign work, appraise performance, reward and discipline employees, and address complaints and problems.