Office Manager

P1 Dental Partners•South Bend, IN

10d•Onsite

About The Position

At Lovan Family Dental Solutions, our mission is to provide exceptional dental care while creating a welcoming, positive experience for every patient who walks through our doors. We are seeking an experienced and motivated Office Manager who is passionate about leadership, patient care, team development, and helping a dental practice thrive. If you are a strong dental administrative leader who enjoys building relationships, improving processes, and creating a high-performing team environment, we would love to meet you. As the Office Manager, you will oversee the daily operations of the practice while partnering with the doctor and leadership team to create an exceptional patient experience and support practice growth.

Requirements

High school diploma or equivalent
Minimum 5 years of dental administration experience
Previous experience managing and developing a team
Strong knowledge of dental operations, insurance, treatment coordination, and patient financial processes
Ability to partner with doctors and leadership teams to achieve practice goals
Knowledge of federal and state employment regulations
Proficiency with Microsoft Office, dental practice management software, and standard office technology
Excellent communication, organization, and problem-solving skills
Ability to maintain professionalism in stressful situations
Strong conflict-resolution skills and the ability to build trust with patients and team members
Ability to prioritize multiple responsibilities while maintaining confidentiality

Responsibilities

Lead, coach, and support the administrative team to achieve operational excellence
Create a positive, collaborative, and accountable team culture
Communicate practice goals, updates, and expectations effectively
Assist with recruiting, interviewing, hiring, and onboarding new team members
Train team members and support ongoing professional development
Partner with leadership on performance evaluations, coaching, and performance improvement plans
Oversee all aspects of the patient experience, from scheduling through financial coordination
Ensure exceptional customer service and patient satisfaction
Manage appointment scheduling, patient records, insurance coordination, billing, and collections
Address patient concerns and resolve complaints professionally and efficiently
Maintain smooth daily workflow and optimize practice efficiency
Partner with accounting teams on accounts payable, accounts receivable, reporting, and budgeting
Monitor practice performance metrics and assist with achieving financial goals
Review and implement processes that support practice growth
Research vendors, supplies, and equipment purchases to ensure cost effectiveness
Maintain compliance with OSHA, health regulations, and practice policies
Maintain employee records, licensing documentation, payroll, and benefit paperwork
Ensure the office remains clean, organized, professional, and welcoming
Coordinate equipment maintenance and facility needs
Support marketing initiatives to promote continued practice growth