Office Manager Construction

Window World•Sarasota, FL

55d•Onsite

About The Position

Window World is seeking an experienced Office Manager to lead and support our growing operation. The ideal candidate will have a proven track record managing an office within the home improvement, remodeling, or construction industry. This position oversees a small team of office professionals responsible for customer service, permitting, product ordering, product receiving, payroll processing, and accounts receivable. The successful candidate will be highly organized, detail-oriented, and capable of managing multiple priorities while fostering a positive team environment.

Requirements

Minimum of 5 years of office management experience, preferably within the construction, remodeling, or home improvement industry.
Strong leadership and team management skills.
Excellent organizational and time-management abilities.
Strong interpersonal, communication, and customer service skills.
Proficiency with office systems, reporting, and administrative processes.
Ability to manage multiple projects and priorities in a fast-paced environment.

Responsibilities

Manage the daily activities of office staff.
Hire, coach, train, and develop team members as needed.
Assist with onboarding and ongoing training initiatives.
Foster a professional, productive, and customer-focused work environment.
Maintain thorough knowledge of company products, policies, and services.
Ensure adherence to company processes and standard operating procedures.
Maintain an organized, efficient, and professional office environment.
Prepare daily, weekly, monthly, quarterly, and annual operational reports.
Resolve customer concerns by identifying root causes, coordinating solutions, and following up to ensure satisfaction.
Deliver exceptional customer service while maintaining professionalism and responsiveness.
Provide oversight and support for: Customer Service, Permitting, Product Ordering, Product Receiving, Payroll Processing, Accounts Receivable, Appointment Scheduling.