Office Manager
About The Position
Garage Pros is a growing home services company known for quality workmanship, dependable service, and a strong team culture. As we continue to grow in the Kansas City market, we’re looking for an experienced Office Manager to serve as the operational backbone of our business. This role is ideal for someone who thrives in a fast-paced home services environment, enjoys wearing multiple hats, and takes pride in building efficient systems, supporting teams, and solving problems before they become issues. If you have experience in home services, dispatching, ServiceTitan, or office operations, this is a great opportunity to step into a leadership role with real impact.
Requirements
- Proven experience as an Office Manager, Accounting Manager, or Administrative Manager in a home services environment
- Strong understanding of dispatching, scheduling, invoicing, and office operations
- ServiceTitan experience strongly preferred (or similar home services software)
- Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint), Adobe Acrobat, and web-based platforms
- Exceptional attention to detail and organizational skills
- Strong problem-solving ability with a proactive, solution-oriented mindset
- Excellent written and verbal communication skills
- High level of professionalism, discretion, and confidentiality
- Ability to manage multiple priorities with urgency and confidence
Responsibilities
- Oversee daily office operations, ensuring smooth workflows across dispatch, customer service, and administration
- Serve as the go-to point person for office functions including scheduling, dispatching, billing, and customer coordination
- Communicate daily and weekly schedules, priorities, and updates to office staff and leadership
- Develop and maintain standard operating procedures (SOPs) and training plans for new and existing team members
- Report office performance, challenges, and improvement opportunities to senior leadership
- Manage technician schedules and service workflows in a dispatch/CSR environment
- De-escalate scheduling, billing, or administrative issues with professionalism and empathy
- Interact with customers as needed to resolve concerns, document issues, and determine next steps
- Ensure a high standard of customer communication and follow-through
- Handle AR/AP tasks, invoicing, purchase orders, and time sheet processing
- Monitor technician time, payroll reports, and productivity within ServiceTitan
- Assist leadership with reporting, tracking, and operational insights
- Maintain office supplies, equipment, and vendor relationships
- Coordinate inventory control for the office, warehouse, and vehicles
- Assist with permits, licensing, and vendor coordination as needed
- Ensure office equipment is functioning properly; coordinate repairs and maintenance
- Greet visitors and manage access appropriately
- Maintain confidentiality of sensitive employee and company information
- Act as a liaison between leadership, office staff, and field teams
Benefits
- Competitive hourly pay ($25–$33/hour DOE)
- Stable, full-time role with a growing home services company
- Opportunity to lead, improve systems, and make a real operational impact
- Collaborative team environment where your expertise is valued
- A role that blends leadership, organization, and problem-solving—no two days are the same
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
