Office Manager- Bonita Springs, FL
Massey Services•Naples, FL
•Onsite
About The Position
Massey Services, a leading service company with over three decades of experience, is seeking an Office Manager in Bonita Springs, FL. The company has experienced consistent profitable growth since 1985 and employs over 2,800 team members across multiple states. Massey Services provides Residential and Commercial Pest Prevention, Termite Protection, and Landscape and Irrigation Services to over 800,000 customers. This role is crucial for maintaining customer satisfaction and supporting daily operations.
Requirements
- High School Diploma or GED at a minimum.
- Previous experience with customer service on the phone.
- Strong problem-solving skills.
- Excellent computer, typing, and 10-key skills.
- Time management talent and a sense of urgency.
- Must pass a background check.
Responsibilities
- Answering incoming customer calls in a courteous and professional manner.
- Resolving customer inquiries, requests, and billing questions.
- Scheduling service appointments.
- Welcoming prospective new customers and providing information about services.
- Making a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
- Performing daily reporting.
- Updating customer account information.
- Handling accounts payable.
- Processing human resource paperwork.
- Processing payroll.
Benefits
- Medical & Dental
- 401(k) retirement plan
- Paid vacations
- Sick days
- Holidays
- Tuition reimbursement
- Direct deposit
- Short & long term disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
