Office Manager - Cardiac Laboratory

Hartford Healthcare•Hartford, CT

11d•Hybrid

About The Position

The role is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization. Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance. Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary. Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators). Effectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures, monitoring progress, and shifting resources to meet changing needs. Implements and monitors departmental goals and objectives for the work group. Analyzes needs and develops recommendations in order to align with the strategic direction of the organization. Insures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner. Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur. Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews. Interviews candidates and makes hiring decisions. Orients new hires and provides on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures. Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Practice Director as necessary.

Requirements

3 years’ experience in a medical/surgical practice required.
Previous management/supervisory or leadership experience required.
Strong communications skills and experience in a leading role required.
Ability to improve quality and productivity by identifying improvement opportunities.
Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics) preferred.
Epic experience preferred.

Nice To Haves

Bachelor's Degree and/or appropriate certification preferred.
High School Diploma or equivalent preferred.
Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics) preferred.
Epic experience preferred.

Responsibilities

Organize and coordinate office operations, procedures and resources to facilitate organizational effectiveness and efficiency.
Provide day-to-day operational, technical and problem-solving leadership on administrative matters including patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization.
Supervise administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance.
Schedule and assign work, resolve processing problems, collect data to monitor progress, and carry an assigned workload or fill in as necessary.
Develop and maintain office & departmental budgets and KPIs (Key Performance Indicators).
Effectively use resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures, monitoring progress, and shifting resources to meet changing needs.
Implement and monitor departmental goals and objectives for the work group.
Analyze needs and develop recommendations to align with the strategic direction of the organization.
Ensure that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner.
Hold staff accountable for customer service standards; intercede and take appropriate action when incidents occur.
Implement individual performance expectations and complete all aspects of employee performance appraisals and reviews.
Interview candidates and make hiring decisions.
Orient new hires and provide on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures.
Handle employee performance and disciplinary issues, participate in counseling sessions/disciplinary actions, and involve Practice Director as necessary.