Office Manager

Allegro Senior Living•Jacksonville, FL

11d•Onsite

About The Position

Join Our Team at Alto Duval Station! We’re looking for a detail-oriented and dependable Community Office Manager (Business Office Manager) to support our vibrant 73 bed senior living community! This role is responsible for coordinating and managing office and personnel functions for the Community and aiding the Executive Director (ED).

Requirements

Strong computer and organizational skills
Ability to multitask and keep things running smoothly
A positive, team-first attitude

Nice To Haves

Senior living experience is a big plus!

Responsibilities

Process and manage resident accounts.
Post resident payments daily onto the residents account, prepare deposits (balance cash to posting journal and bank deposits), take deposits to the bank daily, scan and send copies of deposit slips to St. Louis, assess monthly charges, generate statements, and collect all fees.
Account for move-in, move-out, transfer, charges, and collections.
Send out resident billings.
Process refunds and correspondence related to refunds.
Charge guest meals, tray service, escort services, additional laundry, and maintenance requests to resident, enter rate changes, and verify accuracy of all charges on residents' account.
Oversee guest/associate meal program, tracking cash, and preparing deposit to reconcile to daily receipts.
Work closely with Dining Services Director to ensure accuracy of monies collected, deposited, and coded into computer.
Complete weekly and monthly reports for guest/associate meal activity.
Be point of contact for all associate relations to include complaints/concerns, corrective action, investigation, etc.
Partner with Executive Director and Director Employee Relations on appropriate resolution.
Hire, train, schedule, supervise, and coordinate the activities of the Assistant Business Office Manager (ABOM) and Receptionist – where applicable.
Support all Human Resources functions if the Community does not have a HR Director – see additional job duties.
Other job duties assigned – see full job description.