Office Manager

North Florida Surgeons, P.A.•Jacksonville, FL

6d•Onsite

About The Position

The Medical Office Manager is responsible for overseeing the daily administrative and operational functions of a busy general surgery practice. This role ensures efficient office workflow, regulatory compliance, exceptional patient experience, and effective coordination between clinical and administrative staff. The ideal candidate is highly organized, detail-oriented, and experienced in managing healthcare operations.

Requirements

Minimum 3–5 years of experience in medical office management, preferably in a surgical setting
Strong knowledge of medical terminology, insurance processes, and billing systems
Familiarity with electronic health records (EHR) systems
Excellent leadership, communication, and problem-solving skills
Ability to multitask and manage a fast-paced environment

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business Administration, or related field

Responsibilities

Manage day-to-day office operations, including scheduling, patient flow, and staff coordination
Supervise and support administrative staff (front desk, billing, medical records)
Ensure compliance with healthcare regulations, policies, and HIPAA standards
Oversee patient scheduling, referrals, authorizations, and insurance verification
Monitor billing processes, claims submission, and revenue cycle performance
Handle patient concerns and resolve issues in a timely and professional manner
Coordinate with surgeons and clinical staff to optimize workflow and efficiency
Maintain office supplies, vendor relationships, and equipment management
Develop and implement office policies and procedures to improve operations
Assist with hiring, onboarding, training, and performance evaluations of staff
Prepare reports on office performance, patient volume, and financial metrics