Lender Services - Office Manager (Remote)

Copart•Dallas, TX

20d•$60,000•Remote

About The Position

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Office Manager is responsible for overall Planning, Organizing, Leading, and Controlling functions of Lender Services – Loan Payoff Operations. In addition, the Office Manager will manage all aspects of the P-O-L-C framework with the goal of leading the department and staff to meet budget, revenue, and customer satisfaction standards. With a thorough understanding of Loan Payoff specific policies and procedures, the Office Manager will create a customer first environment for internal/external clients by offering unique and innovative solutions that meet their needs.

Requirements

Minimum of one year experience as a manager or position of leadership
Ability to solve complex problems and issues, utilizing strong analytical skills
Ability to develop, recommend and implement plans for continuous process improvement
Exceptional customer service skills and experience
Experience managing fully remote and/or hybrid teams
Proficient in all areas of Microsoft Office

Nice To Haves

Minimum of one year call center experience
Experience working with financial institutions
Ability to accurately and quickly generate and assess reporting data
Bi-lingual

Responsibilities

Strong leadership experience with ability to attract, recruit, develop and retain a diverse, high performing team that meets departmental and state guidelines and expectations
Create a highly engaged team environment which drives execution, innovation, productivity, and future leaders
Ability to manage and navigate a virtual call-center environment consisting of both incoming and outgoing calls
Proactively oversees performance of team and staff to quickly identify and address all opportunities, and take appropriate action
Set goals and ensure that each employee is leveraging the tools provided to them to achieve continual success
Must immediately raise any concerns that could negatively impact the department, the employees, and/or customers up to the Senior Operations Manager
Ability to hold staff consistently accountable with unbiased fairness to help drive performance
Possesses a prominent level of integrity in all interactions and decision making
Embodies the company's mission, vision, values, and culture
Must remain within compliance guidelines for any System Quality Reviews, and Field Quality Reviews
Manages team through an innovative, creative, inspirational leadership style
Ability to communicate with all levels of leadership throughout the organization with professionalism both written and verbal
Be prepared to support local or non-local CAT events throughout the year
Any other duties assigned by Senior Operations Manager or a member of upper Management