Office Manager

Elite DNA Behavioral Health•Montgomery, AL

5h•Onsite

About The Position

Elite DNA Behavioral Health is seeking to hire a full-time Office Manager in the Montgomery, AL location. As an Office Manager, you will be responsible for maintaining an orderly and efficient office routine. Responds to patient inquiries and other correspondence as necessary. Administers established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary. Reviews statements, invoices, receipts, and charges. Works with clinic staff (i.e. co-pay collections and A/R) to establish performance standards for work assignments, monitors work status and progress including goals and objectives. Values cultural diversity and other individual differences in the workforce, ensuring that the organization builds on these differences. Provides services to individuals and coordination/support to psychiatrists, PA and APRNs. Initiates and completes all relevant documentation within organizational time frames. Performs duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity. Collaborates with team members and other staff to ensure a complete, appropriate and positive experience for all clients. Follow instructions and complete job duties as assigned by providers and management staff. Provide appropriate and timely documentation. Will assist the physician and nurse with direct client care as well as tasks such as filing, chart documentation, faxes, prescription medical programs and telephone follow-up as assigned. Initiates and completes all relevant documentation within organizational time frames. Maintain, copy and file patient records and other information as needed. Monitor voicemails throughout the day, return the calls and effectively resolve the reason for call within 24 hours of the call. Proper documentation for each call and subsequent interaction. Triage patient phone calls, both incoming and on voice mail. Document the interaction within 24 hours. Review Athena messages and respective inbox and messages. Respond and document accordingly. Discuss patient concerns with respective provider within 24 hours of incoming call, email, voicemail or message. Document appropriately within same time frame. Provide information for afterhours call line and information to call if patient has a question. Document this interaction in patient chart.

Requirements

Bachelor’s degree from an accredited college or university in business administration or health care related field. Experience may substitute some education.
Minimum of three to five years experience in healthcare.
Proficiency in oral and written communications
Excellent time and project management skills.
Excellent attention to detail, problem-solving, and customer service.
Must demonstrate positive interpersonal relationship skills with individuals and groups in a wide variety of settings
Medical terminology knowledge essential
Effectively uses Electronic Health Records; Athena experience preferred.
Proficiency in Microsoft Office.

Nice To Haves

Athena experience preferred.

Responsibilities

Maintaining an orderly and efficient office routine.
Responding to patient inquiries and other correspondence.
Administering established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
Reviewing statements, invoices, receipts, and charges.
Working with clinic staff (i.e. co-pay collections and A/R) to establish performance standards for work assignments, monitoring work status and progress including goals and objectives.
Valuing cultural diversity and other individual differences in the workforce.
Providing services to individuals and coordination/support to psychiatrists, PA and APRNs.
Initiating and completing all relevant documentation within organizational time frames.
Performing duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity.
Collaborating with team members and other staff to ensure a complete, appropriate and positive experience for all clients.
Following instructions and completing job duties as assigned by providers and management staff.
Providing appropriate and timely documentation.
Assisting the physician and nurse with direct client care as well as tasks such as filing, chart documentation, faxes, prescription medical programs and telephone follow-up as assigned.
Maintaining, copying and filing patient records and other information as needed.
Monitoring voicemails throughout the day, returning calls and effectively resolving the reason for call within 24 hours.
Triaging patient phone calls, both incoming and on voice mail.
Reviewing Athena messages and respective inbox and messages, responding and documenting accordingly.
Discussing patient concerns with respective provider within 24 hours of incoming call, email, voicemail or message.
Providing information for afterhours call line and information to call if patient has a question.