Office Manager

Cranfill Sumner LLP•Raleigh, NC

31d•Onsite

About The Position

Cranfill Sumner LLP is a leading law firm committed to operational excellence, client service, and a collaborative workplace. Our Office Managers are central to delivering consistent client-ready experience across all offices. At Cranfill Sumner, our values are more than words—they are the principles that guide every decision, every interaction, and every outcome. They define who we are and how we work, creating the culture that makes this organization extraordinary. Teamwork: We support one another, communicate openly, and align around shared objectives. Reputation: We act with integrity and professionalism, earning trust through every action. Client Service: We anticipate needs, deliver with excellence, and build lasting relationships. The Office Manager is the local champion of firmwide operational standards, ensuring a seamless, efficient, and welcoming environment for clients and staff. This role oversees hospitality, office services, facilities, reception, records, and daily workflow support, serving as the operational backbone of the office. The Office Manager partners closely with Legal Operations, Human Resources, Information Technology, and Finance to drive consistency, innovation, and service excellence.

Requirements

Bachelor’s degree from a four-year college or university.
Minimum of 3 years’ managerial experience, preferably in a professional services or law firm setting.
Strong proficiency in Microsoft Office and ability to quickly learn new systems.
Excellent client service, communication, and interpersonal skills.
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Demonstrated ability to maintain confidentiality and exercise sound judgment.
Self-starter who thrives independently and as part of a team.
Ability to read and absorb complex information quickly and accurately.

Nice To Haves

Experience in a law firm or legal services environment.
Familiarity with digital tools and AI platforms (e.g., Microsoft 365, Copilot, legal practice management software).
Experience with billing, budgeting, and financial reporting.
Knowledge of Human Resources and Information Technology processes.
Project management experience and/or certification.
Experience with facilities management and vendor relations.
Commitment to professional development and continuous learning.
Demonstrated ability to lead through change and drive adoption of new technologies.

Responsibilities

Oversee daily office operations, including reception, hospitality, conference rooms, supplies, mail/print, and vendor scheduling.
Maintain consistent office setup and service levels through established checklists and standards.
Ensure meeting rooms and client-facing spaces are always “first-ready.”
Supervise and develop office services staff, including Team Leads and Receptionists.
Lead onsite hospitality, guest protocols, event logistics, and support firm initiatives.
Coordinate building services, repairs, maintenance, and space planning.
Manage local vendors and support Finance with invoice routing and cost tracking.
Oversee records management, file transfers, and ensure compliance with firm policies.
Champion adoption of digital tools (Microsoft 365, Teams, Lists, Forms, Copilot) for workflow efficiency.
Enforce operational policies and serve as the first escalation point for disruptions.
Liaise with Finance, Information Technology, Human Resources, and Strategy for local office needs.
Support onboarding/offboarding logistics and local budget tracking.
Other duties as assigned by the Legal Operations Director.

Benefits

Join a community that values collaboration, connection, and belonging.
Lead operational excellence in a respected, forward-thinking law firm.
Be part of a team that embraces innovation and leverages AI to empower people and improve outcomes.
Access to professional development, growth opportunities, and firmwide initiatives.
Contribute to a culture that celebrates achievements, supports one another, and invests in the communities we serve.
Competitive compensation and benefits.

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