Office Manager

Floor Coverings International•Grand Rapids, MI

1d•$20 - $25

About The Position

Ready to Build Something Awesome? This isn’t your typical desk job — it’s a hands-on opportunity to help grow a local Floor Coverings International franchise while shaping an exceptional customer experience in your community. We’re a family-owned, fast-growing flooring and home improvement company seeking an Office Manager who is organized, energetic, and passionate about people. You’ll wear many hats — from managing operations and scheduling to engaging with customers and supporting local marketing efforts. If you’re a creative problem-solver who thrives in a dynamic, fast-paced environment and loves helping people, this could be the career for you. Who We Are Floor Coverings International is the #1 mobile flooring company in North America, with over 300 locations across the U.S. and Canada. Our unique shop-at-home model allows customers to explore flooring options from the comfort of their home — earning us a 4.8-star average rating from over 400,000 happy customers. We believe in craftsmanship, community, and culture — and we’re looking for someone who shares those values. Meet Sam—owner of Floor Coverings International Sam is the proud owner of the Floor Coverings International franchise serving Grand Rapids. He and his wife have been married for 15 years and are raising their three active children. As a family, they love spending time playing sports, cooking and traveling together. Sam left an 18 year career in education to purchase and grow the Grand Rapids franchise. He is experienced as a teacher, football coach, and principal; wearing the many different hats valuable to help grow this business. He was drawn to Floor Coverings International because it allows him to do what he enjoys most: pulling together all the moving parts of a project to deliver a seamless job and a truly stellar customer experience. Sam is excited to serve the Grand Rapids area and grow a business that provides excellent service, but also employs a team of exceptional individuals that want to do their job the right way. If you’re organized, proactive, and excited to manage operations while delivering a stellar customer experience, we’d love to hear from you! Apply today and help us deliver the #1 flooring experience in North America. Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

Requirements

1–3 years of experience in office administration, customer service, or home improvement (flooring experience a plus).
Strong multitasking, organization, and follow-through skills.
Excellent phone and written communication skills.
A positive, team-oriented attitude with a willingness to learn and grow.
Comfortable working independently and managing multiple priorities.
Occasional availability for weekend or after-hours community events.

Nice To Haves

Bonus skills: Quickbooks, Salesforce, Excel, and social media platforms – helpful but not required.

Responsibilities

Be the welcoming voice of our company — answer calls and manage communications with customers, installers, and vendors.
Schedule sales appointments and follow up on open proposals to keep the pipeline moving.
Ensure every customer has a 5-star experience through consistent follow-up, thank-you notes, and review requests.
Keep the office organized, professional, and inviting.
Maintain accurate data in Salesforce and QuickBooks, ensuring clean records from lead to close.
Assist with order tracking, job scheduling, and delivery coordination.
Support production by communicating timelines, job details, and updates with customers and installers.
Help manage local marketing efforts — including social media content, community events, and home shows.
Post engaging content on Facebook, Instagram, and LinkedIn that highlights our work and tells our story.
Coordinate with marketing partners to ensure strong online presence and return on ad spend.
Plan and support local outreach and partnership events with realtors, property managers, and contractors.