Office Manager - Houston, TX

Mindful Support Services•Houston, TX

1d•Onsite

About The Position

Mindful Support Services is a business-to-business support service for independent mental healthcare practitioners, helping providers service a growing client base by offering administrative and organizational services. These services simplify lead sourcing, marketing, billing, and payment collection from patients and insurers. Since opening in 2011, the company has grown to support over 2,000 mental healthcare providers. The Mindful Therapy Group brand was built from the ground up with a dedication to solving complex healthcare processes, creating a platform geared toward growth, and improving access to high-quality mental healthcare. This role is a critical part of the management team, supporting the growth of service locations by supervising assigned locations, provider/client relations, staff, and facilities management. The Office Manager will supervise the front desk team and also act as an Account Manager for a cohort of mental health providers, tracking their private practice success through metrics meetings, feedback, and business coaching.

Requirements

Bachelor’s degree or equivalent experience
At least 2 years of fast-paced management experience (restaurants, retail, healthcare, etc.)
Ability to communicate professionally, clearly, and effectively with management, staff, and clients
Experience supervising, training and mentoring staff
Willingness to step into difficult conversations with clients, providers, and staff
Flexibility and learner mindset
Background check required

Nice To Haves

Candidates with backgrounds in restaurant or hospitality management are highly encouraged to apply.

Responsibilities

Lead the Provider Support Specialist Team to set goals, manage outcomes, and provide timely follow through for more complex tasks.
Coach the PSS team on how to deliver excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner.
Handle escalated provider and client complaints as needed and provide guidance and direction to PSS team for follow up.
Oversee PSS training and growth with the goal of developing leaders that can go on to thrive in a variety of departments and career paths.
Develop a relationship with individual providers while working to understand their motivation and goals.
Make meaningful touchpoints with providers on a monthly basis based on their communication preferences.
Track touchpoints including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM.
Identify areas of opportunity for improving providers’ various areas of success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.