Office Manager

LCMC Health•New Orleans, LA

1d•Onsite

About The Position

This job description outlines the general nature and level of work performed by employees assigned to this department, noting it is not an exhaustive list of all duties and responsibilities. LCMC Health is described as a community-focused organization dedicated to providing the best possible care with a "heart and soul" approach. The company values authenticity, originality, equity, inclusion, and a welcoming attitude, fostering a culture of "everyday extraordinary." LCMC Health emphasizes delivering healthcare with compassion, encouraging smiles, honesty, and a unique, personalized approach to care. They see opportunities over problems, support ideas and differences, and celebrate individuality. The organization is an equal opportunity employer, ensuring consideration for employment without regard to various protected characteristics. LCMC Health's mission is to provide health, care, and education beyond extraordinary, inviting individuals who believe in community well-being and heartfelt healthcare to join their team.

Requirements

High School Diploma/GED or equivalent
5 years of previous office management experience
Computer skills
Customer Relation skills
Billing and Coding skills
Medical terminology knowledge
Working knowledge of Microsoft office

Responsibilities

Treats all customers with dignity, respect, courtesy and compassion
Recognizes customer needs and begins to solve problems as soon as they are apparent
Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment
Resolves conflicting matters and schedules with peers and other staff
Uses time and attendance system appropriately and adheres to related policies and procedures
Stays aware of and reports possible compliance issues, specifically concerning fraud and abuse
Keeps patients informed and gives periodic updates as appropriate
Contributes to organizational goal of patient throughput
Promotes and supports LCMC’s performance improvement initiatives
Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA, etc.)
Documents in accordance with departmental and organizational policies
Ensures all customer needs are accommodated in a professional manner which includes answering telephone calls and complaints in a timely, professional and courteous manner
Performs registration and cashiering duties
Manages clinic schedule to meet scheduling criteria and blocks schedules as necessary
Ensures all new employees are provided with proper training in all aspects of their assigned duties
Develops positive employee/supervisor relations and encourages teamwork
Provides input for respective clinics and yearly budget and assists in review of clinic policies and procedures and spearheading clinic service expansion
Performs all required employee evaluations in a timely manner
Orders supplies as necessary
Assists Marketing in creating material and optimizing medical mediums and participation in community events to highlight clinic initiatives
Schedules monthly clinic staff and Physician meetings
Assists with patient billing problems when necessary
Reconciles all daily packs prior to submission and forwards all hospital charges, and any transactions to the billing office
Verifies and submits clinic charges in electronic medical record
Performs monthly billing audits and identifies areas for improvement
Investigates billing inquiries from external billing company
Handles check reimbursement requests
Manages all information relative to depositions, subpoenas, attorney requests, court appearances, attending physician statements, and medical records in a timely manner
Performs all clerk/receptionist duties in the absence of personnel
Performs other duties as requested by the Department Director