Office Manager

EYE SPECIALISTS OF MID FLORIDA PA•Lakeland, FL

40d•Onsite

About The Position

Under the direction and counsel of the Senior Team, the General Manager/ Office Team Leader is responsible for ensuring the maximum effectiveness of daily operations, which will ensure the highest quality of patient care possible for our patients. Eligible for up to $1,500 Sign-On Bonus

Requirements

High school diploma or GED required
Exceptional / Passionate leadership and management abilities
An extensive knowledge of daily practice operations, preferably in optometry
Proficient computer skills
Basic working knowledge of Microsoft Word, Microsoft Excel and PowerPoint
Ability to problem solve
Excellent communication skills, proper grammar and business writing capability
Team-oriented
Self-directed, highly motivated, able to multi-task, work under pressure in a fast-paced environment
Ability to handle multiple projects at one time and delegate appropriately
Exceptional interpersonal business skills
Possess a caring, patient and friendly attitude
Experience in conflict resolution
Must have reliable transportation and be able to travel to various satellite locations as needed for work assignments

Nice To Haves

Bachelor’s degree or Associate Degree in Human Resources, Management, Human Resources, or a related field preferred
Prefer one year of medical management experience in optometry
Lab and edging experience are a plus

Responsibilities

Provide management, leadership and supervision of the staff to ensure efficiency in daily operations
In conjunction with other members of the management team, perform employee evaluations according to predetermined schedules
Provide proper supervision of personnel daily
Encourage and reward outstanding performance. When an employee’s performance is deficient, take corrective action, including coaching, counseling, encouraging improvement and setting goals and timetables. Also, in conjunction with Human Resources, issue verbal, written warnings, and PIP plans. Legally terminate employees who fail to improve and/or meet requirements with HR approval and attendance.
Review staffing requirements and recommend expansion of staff or elimination of jobs as necessary
Participate in interviewing and selecting personnel
Conduct three-month and six-month reviews of new hires
Ensure compliance with employment laws, including but not limited to affirmative action and sexual harassment
Initiate/maintain/enhance a positive atmosphere of cooperation among the staff
Lead and motivate staff to achieve financial and qualitive goals
Resolve day-to-day employee issues
Enforce and maintain Employee Policy and Procedures Manual
Conduct employee staff meetings to enhance practice communication
Ensure the smooth flow of work and patients within the office. Evaluate patient flow and make recommendations for improvement
Implement and monitor the effectiveness of physician and patient scheduling templates
Handle distressed or disruptive patients
Create weekly schedules for associates to ensure proper coverage of the department at al times
As needed, report the need for repairs or replacement of furniture and equipment
Keep up to date with new developments in office technology. Discuss possibility of upgrades to new equipment with IT
Track sales data and produce reports
Assist with marketing plans and logistics of marketing
Efficiently organize department to meet sales goals
Monitor sales and inventories to ensure profitability
Enforce guiding patients with proper ophthalmic frames and lens selections to fulfill their needs and wants to consistently increase the sales of the office
Manage and serve as a liaison between the patients and the optical ensuring quality patient care and on-time delivery of products
Evaluate and arrange for all staff training needs. Measure the effectiveness of the training
Maximize technical staff participation in accreditation programs, upgrading of credentials and skills
Support the practice core values and mission statement to develop, enhance and promote high quality patient care through team effort
Exhibit flexibility, sensitivity and respect for patients and team members
Exhibit professional demeanor with a positive enthusiastic attitude at all times when representing the practice
Maintain current knowledge of healthcare issues, administrative, financial, legal and managed care
Maintain certification, where applicable, and continue to improve skills
Set goals and objectives for professional growth. Review and revise goals annually
Provide input on how to improve patient care, decrease costs and increase revenues for the practice
Maintain practice confidentiality, follow legal, HIPAA/OSHA guidelines, follow and enforce the rules and regulations of the practice as documented in the practice employee manual
Follow and enforce the guidelines of the practice pay for performance program
Maintain appropriate productivity as defined by the CEO
Follow up on verbal and email requests in a timely manner
Implement and follow the practice budget as defined by the CEO
Assume other duties as assigned