Office Manager

Articularis Healthcare • Smyrna, GA

53d

About The Position

The Office Manager provides day to day oversight of the front office and other assigned back office team members working closely with physicians, advanced practice providers, clinic staff, and other employees to provide efficient and effective related practice operations. The Office Manager is responsible for managing the daily clinic/staffing schedule to improve operational efficiencies. The Office Manager will develop and monitor performance metrics for the department. This role provides teammates ongoing training, mentoring, and coaching related to procedural changes and customer service skills, and will be responsible for maintaining team member assignments, schedules, and ensuring that excellent customer service is always provided.

Requirements

• Bachelor’s Degree or equivalent work experience.
• 5+ years of Healthcare experience.
• Proficient use of Microsoft Office Suite.
• EHR experience.
• Very detail orientated.
• Demonstrated conflict resolution skills.
• 5+ prior supervisory / management position.
• Rheumatology experience.

Nice To Haves

• Athena EHR experience preferred.

Responsibilities

• Coordinates and manages the activities of all assigned patient services representative and clinical staff members engaged in the patient process.
• Responsible for organizing and assigning duties and tasks to assigned team members.
• Establishes work schedules and request floater(s) as needed.
• Monitors daily performance of team members to ensure duties are completed accurately, efficiently, and timely.
• Evaluates performance of team members and conduct verbal and written performance evaluations as needed.
• Assists with interviews and conducts orientation and training on office policies and procedures.
• Identifies and recommends solutions to team members on office issues or problems.
• Responsible for ensuring high quality care for patients by reviewing and researching concerns or complaints, recommending corrective action as appropriate, and escalating to Practice Manager for resolution when needed.
• Assists in disciplinary action as needed in conjunction with Human Resources department.
• Maintains adequate supplies and ensures supply purchases are cost efficient.
• Assists with scanning, purging and faxing patient records.
• Responsible for assuring daily deposits are audited and balanced.
• Monitors call queues and oversees number of team members on phones at all times.
• Maintains the appearance and materials in the waiting room and reports any damage / needed repairs.
• Monitors the flow of patient check in and check out and ensures patients are informed of delays.
• Responsible for the front office collections of co-pays and fees.
• Serves as a back-up for front office team members as needed by checking patients in and out and performing general administrative tasks due to staffing needs including vacations, illnesses, lunches, etc.
• Conducts periodic staff meetings with team members.
• Responsible for creating and/or attending office meetings and relays pertinent information to team members in a timely manner.
• Maintains excellent communication and effective working relationships with patients, providers, clinical and clerical team members for continuity of high-quality patient care.
• Able to work at all local Practice locations as needed/where applicable - up to 10% of the time.
• Perform all other duties as assigned.

Benefits

• 4-day work week
• Benefits package that includes group medical, dental, vision, short-term & long-term disability insurance, paid holidays, PTO and 401K.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees