Office Manager

Siskind Susser P.C.•Memphis, TN

27d•Onsite

About The Position

Siskind Susser P.C. is a nationally recognized immigration law firm based in Memphis, Tennessee. The firm has a long history of innovation and a strong commitment to delivering excellent service to a diverse client base. We are seeking a bilingual (English/Spanish), highly organized, and proactive Office Manager to oversee front office operations, manage internal intake processes, and ensure the efficient day-to-day functioning of the Memphis office. The Office Manager is a critical on-site role responsible for managing the firm’s front desk presence, internal client intake process, and handling a wide range of administrative and operational responsibilities. While phone reception is handled by a remote, full-time receptionist, this role serves as the primary in-office point of contact for clients, visitors, and staff. This position requires frequent interaction with Spanish-speaking clients and plays an important role in ensuring that prospective clients are welcomed, intake information is handled accurately, and office operations run efficiently. The Office Manager will also support firm culture through coordination of office services, events, and daily logistics, and will perform additional tasks as assigned by the COO.

Requirements

Fluency in both English and Spanish with the ability to communicate professionally in written and verbal formats (required)
A minimum of 3+ years of experience in office/project management.
Experience in identifying, creating and implementing new processes for office and workflow efficiencies.
Demonstrated ability to adapt to new systems and business needs.
Strong organizational, time-management, and multitasking skills
Excellent written and verbal communication skills in both languages
Proficient with intake systems, databases, and office technology
Ability to handle sensitive and confidential information with discretion
Dependable, professional, and service-oriented
Bachelor’s Degree or equivalent work experience required.

Nice To Haves

Experience in a law firm or professional services environment preferred
Friendly, welcoming demeanor with strong interpersonal and client service skills
Cultural sensitivity and experience working with diverse client populations
High attention to detail and strong follow-through
Ability to manage competing priorities in a fast-paced office environment
Proactive, adaptable, and solution-oriented mindset

Responsibilities

Manage and support the firm’s internal client intake process, ensuring timely and accurate onboarding of new and existing clients.
Communicate fluently in English and Spanish with clients in person, via email, and as needed in coordination with the remote receptionist.
Serve as the primary on-site front desk presence, welcoming clients, visitors, and vendors.
Coordinate with the remote receptionist and internal teams to ensure seamless intake and scheduling workflows.
Ensure intake data and documentation are complete, accurate, and properly routed.
Oversee daily office operations and maintain a professional, organized front office environment.
Provide phone coverage when the virtual receptionist is out of office.
Manage incoming and outgoing mail and deliveries, including sorting and distribution.
Proactively identify opportunities to improve intake processes, front desk operations and office procedures and recommend practical improvements.
Monitor and respond to office-related email communications as assigned.
Order office supplies and coordinate with vendors and service providers.
Report maintenance, vendor, or service issues to designated internal contacts.
Provide administrative and logistical support to attorneys and staff as needed.
Work closely with the COO to support oprational priorities, workflow efficiencies and ensure consistent execution of office procedures.
Perform additional administrative, special projects, operational tasks as assigned by the COO.
Coordinate catering and food orders for firm meetings, trainings, and events.
Assist with setup and cleanup for meetings, lunches, and firm-sponsored events.
Ensure kitchen and common areas remain clean, organized, and stocked.
Support firm culture initiatives such as birthday lunches, holiday events, and internal gatherings.