Office Manager

The Orthopaedic Institute•Jupiter, FL

2h•Onsite

About The Position

We are a small, contemporary orthopedic surgical practice specializing in shoulder and upper extremity care. Our team is dedicated to delivering exceptional, patient-centered care using the latest medical advancements and technology. We are seeking a highly skilled and motivated professional who will play a key role in both the administrative and operational success of our practice. This individual must be detail-oriented, reliable, compassionate, and able to thrive in a collaborative, close-knit environment. The selected candidate will oversee the full scope of back-office operations while also providing cross-coverage support for front-office and select clinical functions. This is a highly autonomous role requiring strong expertise in orthopedic billing, coding, and revenue cycle management, as well as the ability to manage day-to-day administrative and financial operations efficiently.

Requirements

Knowledge of orthopedic billing and coding standards and compliance requirements
Familiarity with healthcare regulations, reimbursement models, and prior authorization processes
High school diploma or equivalent required
Must have experience in orthopedic billing and coding or direct experience using Modernizing Medicine EMA and Practice Management (PM) systems
Experience managing revenue cycle processes, including claims submission, appeals, and collections
Strong technical proficiency and ability to work within cloud-based systems and digital workflows
Excellent attention to detail and organizational skills
Ability to work independently and manage multiple responsibilities effectively
Strong analytical and problem-solving skills
Effective communication and interpersonal skills with a patient-centered approach

Nice To Haves

Experience with credentialing, contracting, and licensure maintenance preferred
Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field preferred
Relevant certifications in medical billing and coding (e.g., CPC, CCS) preferred
Prior experience in a small practice or multi-functional healthcare role preferred
Bilingual (English/Spanish) is a plus

Responsibilities

Managing all financial aspects of the practice, including billing, coding, electronic claims submission, and appeals
Overseeing patient check-in/check-out processes and payment collection
Reconciling daily charges, batch reports, and preparing bank deposits
Running aging reports and managing collections through electronic statements
Serving as the primary contact for vendors and managing invoice payments
Identifying opportunities to improve revenue cycle efficiency and reduce operational gaps
Supporting payroll reporting and administrative functions related to benefits and pension plans
Managing contracting, credentialing, and licensure maintenance
Conducting quarterly practice performance and financial health reviews
Coordinating surgical scheduling and patient care logistics
Obtaining insurance authorizations and managing referrals
Providing preoperative and postoperative patient education
Issuing DME and managing inventory of medical supplies
Maintaining accurate and up-to-date patient records, logs, and documentation
Scheduling and confirming appointments and processing medical records requests