Office Manager

Excelsia Injury Care•Windsor Mill, MD

2d•Onsite

About The Position

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide. At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve. Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Requirements

High school diploma or GED equivalent
Knowledge of computers and medical office procedures

Nice To Haves

2 years medical office experience preferred
Excellent verbal and written communication skills
1-2 years supervisory experience
Problem solving and organizational skills
Types 40+ WPM
Knowledge of insurance, workers’ compensation, and personal injury
Certification such as Chiropractic Assistant, Medical Assistant or Radiological Technologist
Ability to effectively interact with doctors, attorneys, patients, and co-workers
Willing to travel to another office for coverage as needed

Responsibilities

Oversee daily operations of medical office
Maintain on-site presence during business hours
Hire, train and supervise all location support staff (excluding doctors)
Post patient charges and payments
Verify patient information including insurance status
Maintain schedules for doctors, patients, and staff
Inventory and order medical and office supplies
Tabulate payroll and track PTO time
Review all daily/weekly/monthly paperwork including day sheets, patient information (charts and accounts), billing, fee slips, mail, correspondence, etc.
Maintain appropriate office records including OSHA, employee files, maintenance, etc.
Ensure proper staffing of office, performing any and all duties as needed
Interface with other departments including billing, MIS, marketing, human resources, and offices
Perform other duties and assignments as directed and/or as necessary
Maintain office in neat, clean orderly fashion
Dispense medications and maintain proper documentation
Maintain monthly goals
Hold weekly staff meetings and maintain proper documentation
Complete weekly stats on prepared spreadsheets
Uphold the company’s mission to provide exceptional patient care, and leads in a way that aligns with the company’s ESG goals
If considered a coverage/floating Office Manager, travels to any office within one’s region (example – Pennsylvania market or Greater Baltimore market)
Other duties as assigned