Office Manager Surgical Specialties

UnitedHealth Group•Brewster, NY

5h•$60,200 - $107,400•Onsite

About The Position

Optum NY/NJ, is seeking a Office Manager Surgical Specialties to join our team in Brewster, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. The Medical Office Administrator is a key operational leader responsible for overseeing the daily administrative functions of medical practice. This role ensures seamless coordination between front-office operations, patient services, and clinical workflows, contributing to an efficient, compliant, and patient-centered environment. This role is also responsible for collaborating with staff members within their office, as well as team members and leadership to support and execute initiatives to drive metrics and goals.

Requirements

High school diploma, GED or equivalent
2+ years of experience in a leadership role in a medical practice
Proficiency in Microsoft office applications (Word, Excel)

Nice To Haves

Bachelor’s degree
5+ years of experience in a healthcare setting
Experience with EPIC EMR
Experience leading projects or team
Proven resilient and adaptive to changing environments
Demonstrated innovative and continuous improvement mindset

Responsibilities

Works with all members of the department health care team ensuring smooth patient flow within department
Responsible for the day-to-day operations including achieving established goals such as quality of care and budget expectations
Ensures compliance with all policies and procedures in accordance with State and Federal Regulations
Works with team leads to ensure daily tasks are completed timely throughout staff and providers
Ensures appropriate scheduling throughout administrative and clinical areas in office to ensure patient and providers are covered
Oversees work of teammates, including supervision, hiring, and terminations; work with leadership to determine staffing needs, and ensure efficient utilization of teammates ensuring consistency with ACE standard work and processes
Demonstrates leadership and collaboration in problem solving with employees and patients
Monitors performance, provides feedback regularly, evaluates skills, and supports staff through development planning
Ensures thorough and effective orientation for all new teammates and coaches for high performance
Performs other duties including monitoring budget expectations, improving patient satisfaction, and engaging teammates and providers in a positive, encouraging work environment
Fosters a sense of urgency in teammates that promotes commitment to patient centered care, optimal clinical outcomes and regulatory compliance
Communicates regularly to all teammates, managers and physicians as necessary
Conducts teammate meetings daily, weekly and monthly
Leads and/or participates in departmental quality improvement and service excellence activities
Research and resolve local clinical quality issues
Steps in to assist in administrative or clinical areas as needed and within scope
May support multiple locations
Performs additional duties as assigned