Office Manager - State Farm Agent Team Member

Bobby Branch•Livonia, MI

9h•Onsite

About The Position

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Requirements

Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting sales goals/quotas preferred
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
People-oriented
Organizational skills
Detail oriented
Proactive in problem solving
Dedicated to customer service
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Ability to conduct interviews in the office
Ability to effectively relate to a customer
Bilingual - Spanish preferred
Property and Casualty license (must have currently)
Life and Health license (must have currently)
Position may require irregular working hours
Must be available to work the following schedule: 8:30 Am to 5:00pm
Bachelor's degree required
Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

Nice To Haves

Associate's degree or higher preferred

Responsibilities

Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals.
Work with the agent to develop and maintain a digital marketing system to promote the office.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Maintain a strong work ethic with a total commitment to success each and every day.