Office Manager I

Rothman Orthopaedics•East Whiteland Township, PA

2d•$65,000 - $80,000•Onsite

About The Position

The Office Manager administers, directs, and oversees all departments associated with patient care throughout the office. Facilitates the efficient operation of patient care areas and physician needs in delivering such care. Pay Range: $65,000.00/yr - $80,000.00/yr Key Accountabilities: Increase patient satisfaction to 70%, decrease wait times, compliance with policies and procedures, decrease expenses by 10%, decrease overtime, and office ownership.

Requirements

High School or GED required; Associate's or Bachelor's degree preferred
One (1) to three (3) years administrative experience or equivalent
Computer skills including, but not limited to, MS Office Suite

Nice To Haves

Orthopaedic medical practice operations preferred

Responsibilities

Organizes daily office operations and procedures including planning, reviewing and maintaining office schedules.
Assumes fiscal responsible for co-pay collection, batch reconciliation, petty cash, precertification processes and overtime management.
Communicates information to customers, physicians, and staff.
Collaborates with Allied Health staff to ensure that quality patient care and services are provided. Addresses patient complaints to full resolution while working closely with the regional managers.
Maximizes office productivity through proficient use of time. Maximizes FTE utilization.
Monitors work processes and evaluates outcomes.
Resolves employee and physician complaints; consulting with regional managers as necessary.
Networks with referring and primary care physicians, insurance carriers and nurse case managers while working closely with Marketing and the Business Office
Conducts regularly scheduled staff meetings. Attends and participates in Manager meetings and Manager/Director meetings as required.
Assists transcription department with the collection of missing dictation.
Participates in the interview process of new hires and termination of staff. Trains, and assesses all staff. Evaluates performance and recommend merit increases, promotions, and disciplinary actions. Maintains personnel records on all staff including vacation and sick leave, reviews and disciplinary documentation in conjunction with Human Resources and Payroll departments. Adheres to and enforces all Human Resource policy and procedures.
Oversees medical supply inventories and reordering stock when necessary following the guidelines of the Accounting and Inventory Supply Manager.
Ensures that all accounting documentation (invoices, receipts, purchase orders) are handed in a timely manner.
Manages payroll and monitor staffing hours and schedules.
Contributes to short and long term organizational planning as a member of the management team.
Resolves problems in administrative areas and ensuring compliance with regulations and standards.
Serves as a liaison between clinic and internal as well as external agencies.
Manages and maintains office space. Troubleshoots and maintains office equipment
Exemplifies the desired culture and philosophies of the organization.