Office Manager - Hospitalists
About The Position
The Office Manager role is responsible for the organization and coordination of office operations, procedures, and resources to facilitate organizational effectiveness and efficiency. This position provides day-to-day operational, technical, and problem-solving leadership on administrative matters including patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization. The manager supervises administrative and clinical staff and practice operations, encompassing scheduling, workflow, service delivery, and employee performance.
Requirements
- 3 years’ experience in a medical/surgical practice required
- Strong communications skills and experience in a leading role required
Nice To Haves
- Bachelor's Degree and/or appropriate certification preferred
- High School Diploma or equivalent preferred
- Previous management/supervisory or leadership experience preferred
- Epic experience preferred
- Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics) preferred
Responsibilities
- Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary
- Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators)
- Effectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures, monitoring progress, and shifting resources to meet changing needs
- Implements and monitors departmental goals and objectives for the work group
- Analyzes needs and develops recommendations in order to align with the strategic direction of the organization
- Insures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner
- Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur
- Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews
- Interviews candidates and makes hiring decisions
- Orients new hires and provides on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures
- Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Practice Director as necessary
Benefits
- competitive benefits program designed to ensure work/life balance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
