Office Manager - Customer Service & Scheduling

Classet•Seattle, WA

11h•$75,000 - $85,000•Onsite

About The Position

Ace Handyman Services North Seattle is seeking an organized, customer-focused Office Manager / Scheduling Coordinator to support daily operations, manage scheduling, and deliver an exceptional customer experience. This role is critical to ensuring smooth coordination between customers and field teams. You will handle inbound calls, guide customers to the right services, and manage scheduling for multiple craftsmen. This is not a cold-calling role—customers are already reaching out for help. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in organization and communication, this is an excellent opportunity to join a growing, service-driven team.

Requirements

Located within commuting distance of North Seattle office
3+ years of experience handling inbound customer calls and booking services
Experience with scheduling, dispatching, or coordinating multiple appointments in a fast-paced environment
Strong communication skills, professionalism, and customer-focused mindset

Nice To Haves

Experience with ServiceTitan or similar dispatch/scheduling software
Background in home services, trades, construction, or service-based industries
Experience with accounts receivable, collections, or customer follow-up

Responsibilities

Answer inbound customer calls with professionalism and urgency
Guide customers to appropriate services and convert inquiries into booked appointments
Coordinate and manage schedules for multiple craftsmen and service requests
Maintain clear communication with customers regarding timing and next steps
Support field staff to ensure smooth day-to-day operations
Assist with administrative tasks including light accounts receivable and collections follow-up
Deliver a high-quality, customer-focused experience from first contact through job completion