Customer Service Specialist, Scheduling
About The Position
The Customer Service Specialist, Scheduling serves as a central hub for outpatient radiology and diagnostic scheduling and is often the first point of contact for patients. This role plays an important part in ensuring a smooth, accurate, and timely scheduling experience while supporting coordination of care across multiple service areas. This position works closely with external providers as well as internal providers, technologists, nurses, and other hospital departments to ensure scheduling accuracy and efficient daily operations. Strong communication skills, teamwork, and a commitment to excellent customer service are essential for success in this role. This is a non-patient facing position that is primarily phone and computer based, with limited in person interaction. The workday is fast paced, with high call volume and frequent schedule changes.
Nice To Haves
- Call center experience
Responsibilities
- Scheduling outpatient radiology and other diagnostic and clinical procedures
- Maintaining and editing departmental schedules
- Obtaining and verifying accurate demographic and insurance information during the pre-registration process
- Reviewing physician orders to ensure they are appropriate and complete prior to scheduling
- Communicating regularly with patients, medical staff, and hospital departments
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
