Office Manager - Construction

Classet • Ballwin, MO

3d • $52,000 - $58,000 • Onsite

About The Position

Ace Handyman Services is a locally owned, veteran-owned franchise backed by the trusted Ace Hardware brand. We are dedicated to delivering exceptional customer experiences, quality craftsmanship, and a supportive, team-oriented workplace.
We are seeking a highly organized, customer-focused Office Manager to serve as the operational backbone of our business. This role is central to sales, scheduling, customer communication, and supporting our craftsmen. If you thrive in a fast-paced environment and enjoy solving problems, this is an excellent opportunity to make a meaningful impact.

Requirements

• 3+ years of administrative, customer service, or scheduling experience
• Strong customer service and communication skills
• Ability to manage tasks, priorities, and follow-ups effectively
• Comfortable with sales and confident in closing jobs
• Basic understanding of home improvement concepts
• Comfortable with technology and learning new systems
• Excellent multitasking and prioritization skills
• Strong organizational skills and attention to detail
• Positive, empathetic, and solutions-focused attitude

Nice To Haves

• Basic sales/marketing knowledge
• QuickBooks Online or similar accounting experience
• ServiceTitan or Jobber experience

Responsibilities

• Serve as the primary point of contact for inbound and outbound calls
• Educate customers on services, pricing, and scheduling
• Recommend solutions based on customer needs
• Follow up on estimates, leads, and past customers
• Manage daily and weekly schedules for multiple craftsmen
• Assign jobs based on skills and availability
• Coordinate materials and job readiness
• Monitor job progress and adjust schedules as needed
• Maintain accurate data in dispatching/scheduling systems
• Maintain organized records (digital and physical)
• Track job details, materials, and customer notes
• Assist with invoicing, payments, and basic bookkeeping
• Support reporting and process improvements
• Ensure compliance with company procedures
• Provide ongoing support to craftsmen in the field
• Troubleshoot issues to keep projects on track
• Support CSR performance and service levels
• Foster collaboration between office and field teams

Benefits

• Paid Time Off
• 401(k) Retirement Plan
• Health Care Support
• On-the-Job Training
• Profit Sharing
• No Weekend Work
• Growth Opportunities
• Regular Pay Reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed