Office Manager - Billing

Empress Ambulance Service•City of Yonkers, NY

4d•Onsite

About The Position

The Office Manager – Billing provides essential operational and administrative support to the Director, Assistant Director, and Senior Management of the Ambulance Billing Department. This role coordinates daily departmental activities, maintains administrative workflows, supports staff with operational needs, and facilitates clear, consistent communication across the department. Please note: This position does not perform billing or collections functions. The focus of this role is departmental efficiency, staff coordination, document management, and operational support.

Requirements

Strong organizational and administrative management skills with the ability to manage multiple priorities.
Excellent verbal and written communication and interpersonal skills.
Demonstrated ability to maintain confidentiality and professionalism when handling sensitive employee information.
Strong problem-solving and decision-making abilities.
Ability to work independently and collaboratively with management and team members.
Proficiency in Microsoft Office Suite and standard office systems.
Ability to clearly interpret and communicate policies and procedures to staff.

Responsibilities

Provide day-to-day operational and administrative support to the Director, Assistant Director, and Senior Management.
Assist management with internal communications, departmental updates, and policy reminders.
Support the coordination of department projects and initiatives as directed by leadership.
Maintain organized, accurate records related to departmental administrative activities.
Perform additional administrative or operational duties as assigned.
Serve as a resource for staff on general administrative inquiries, including timesheets, payroll schedules, and paystub access.
Assist with monitoring department attendance and addressing attendance-related matters per company policy.
Meet with team members to review and reinforce department policies, procedures, and workflow expectations.
Schedule and coordinate candidate interviews for open departmental positions.
Track and distribute incoming patient correspondence, including mail and documentation requiring department review.
Monitor and organize incoming hospital face sheets, ensuring timely routing to the appropriate team members or workflows.
Coordinate and maintain office supply inventory, ensuring adequate stock at all times.
Identify workflow inefficiencies and proactively communicate improvements to department leadership.