OFFICE LEAD

RESOURCE CONNECTIONS OF OREGON•Salem, OR

1d•$25 - $31•Hybrid

About The Position

You know your way around an office and computers. You are a problem solver and an organizer, so people naturally look to your example, and trust you. You are willing to do your research, because you like to know rules and processes. You are a good communicator and give clear instructions. Coworkers see you as dependable, reliable and consistent. You know how to encourage and motivate others. You have an eye for detail and a commitment to accuracy. You desire to have a job that is both challenging and fulfilling in that you know that the outcome of what you are doing can make a difference in someone living their best life. Want to play a role in Turning Dreams into Achievements? You may be our next Office Lead!

Requirements

At least 18 years of age.
At least 2 years of experience in an office environment.
Demonstrated knowledge of basic word processing tasks.
Able to type and file with an exceptional level of accuracy.
Highly organized and strong attention to detail.
Able to maintain accurate and complete records.
Able to develop trust and rapport through in-person meetings and contacts with customers, staff and stakeholders.
Able to communicate clearly and respectfully with individuals with intellectual/developmental disabilities, families, service providers and the general public.
Able to remain calm when clients become anxious or experience challenging behavior.
Able to maintain confidential information.
Able to work under stress and able to multitask.
Able to manage time independently and work without direct supervision.
Able to pass a Criminal History Check, meeting the State’s requirements.
Possess a valid driver’s license, reliable transportation, and maintenance of a good driving record.
Must be able to frequently drive personal vehicle for extensive local and in-state travel, as well as occasional out of state travel.
Able to lift 10 lbs.

Nice To Haves

A bachelor’s degree in any field.
Experience with digital filing systems.
Supervisory experience.
Bilingual in English and Spanish.
Working knowledge of the service delivery system designed to support persons with intellectual/developmental disabilities and their families in the state of Oregon.
General knowledge of interviewing techniques.

Responsibilities

Train, mentor and supervise a small team across 2 offices.
Be present and available for in-person meetings with staff and customers.
Provide technical assistance to team members regarding agency, state and federal requirements.
Provide Quality Assurance guidance and support related to data entry and operational procedures.
Record data and store documentation in state and agency data systems.
Monitor the needs of the office and request purchases as needed.
Serve as a member of the Leadership Team and participate in leadership meetings.
Serve as the liaison between the Office Team and Management.
Assist with special projects and storage of information as needed.
Aware of all Office Team roles and able to provide back-up supports when team members are absent.