Office Lead Receptionist

OneOncology•Newburgh, NY

About The Position

At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders. If you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact! Job Description: Office Lead Location: Newburgh, NY Job Summary The Office lead is responsible to assist in the day-to-day operations and support the Practice Administrator by supporting the physicians, clinical and administrative staff to achieve operational goals. This role involves supervising staff, optimizing workflows, maintaining regulatory compliance, and enhancing patient satisfaction. Serving as a key liaison between physicians, staff, and external stakeholders, the Office Lead will assist in the overall success of the practice by supporting the Practice Administrator to maintain overall operational efficiency and quality of care outcomes.

Responsibilities

Manage and coordinate the day-to-day administrative and operational activities of the practice to ensure seamless workflow and high-quality patient care.
Ensure strict adherence to healthcare regulations—including HIPAA, OSHA, and other relevant industry standards—and proactively manage risks to protect patients, staff, and the organization.
Facilitate effective communication and daily office huddles to enhance collaboration among clinical, administrative, and leadership teams and to align on operational goals/maintain a unified practice environment.
Assist in oversight of administrative and clinical staff while fostering a positive work culture that encourages continuous learning and professional development.
Conduct regular performance evaluations, set clear objectives, and provide targeted coaching to maximize team productivity.
Oversee scheduling to ensure optimal alignment of staffing with patient care needs.
Act as the central liaison between clinical and administrative teams, facilitating robust communication and collaboration to ensure seamless operations and aligned objectives.
Implement comprehensive strategies to enhance overall patient satisfaction and experience.
Manage patient complaints proactively by establishing and executing effective service recovery protocols to resolve issues promptly.
Ensure a friendly, efficient, and supportive front office environment that contributes to a positive patient experience.
Other duties may be assigned as needed or required.