Office & IT Support Coordinator

GLOBAL HEALING CENTER, LLC•Phoenix, AZ

3d•Onsite

About The Position

We are seeking a proactive and detail-oriented Office & IT Support Coordinator to support day-to-day operations at our Phoenix facilities. This role serves as the on-site point of contact for both office operations and basic IT support, ensuring employees have a smooth and well-supported work environment. You will partner closely with our remote IT team based in Houston to provide hands-on technical support, including new hire setup and troubleshooting, while also supporting office operations and employee coordination. This role is ideal for someone who is highly organized, tech-savvy, and enjoys balancing structured tasks with hands-on problem solving.

Requirements

1–2 years of experience in office administration, IT support, or a related role
Strong organizational and time management skills with the ability to prioritize across different types of work
Basic technical troubleshooting ability (Windows/Mac, printers, Wi-Fi, etc.)
Strong communication and problem-solving skills
Bilingual (English/Spanish) is a plus
Ability to work independently and adapt in a fast-paced environment

Nice To Haves

Experience in a help desk or IT support environment
Familiarity with ticketing systems (e.g., Jira, Zendesk, Freshservice)
Experience with Google Workspace, Microsoft 365, or similar tools
Experience managing data or reports in Excel or similar systems
Interest in growing within IT support or operations

Responsibilities

Provide basic troubleshooting for hardware, software, printers, and network connectivity issues
Act as the on-site “hands and eyes” for the remote IT team based in Houston
Support new hire technical onboarding, including device provisioning, workstation setup, and account access readiness for Day 1
Assist employees with login issues, system access, and general technical support
Coordinate with third-party IT vendors for installations, repairs, and maintenance
Help triage, escalate, and follow up on IT tickets to ensure timely resolution
Facilitate seamless meeting execution by managing setup of presentations, audio/visual equipment, and room seating arrangements.
Maintain and organize office technology, including laptops, peripherals, and shared equipment
Manage office supplies, inventory, and ordering
Coordinate team lunches, meetings, and office events
Serve as the primary point of contact for office vendors and facility-related needs
Handle incoming mail, packages, and general office coordination
Maintain an organized, clean, and functional office environment
Provide general administrative and operational support as needed
Support employee onboarding logistics in partnership with HR (scheduling, coordination, and Day 1 readiness)
Assist with internal communication and coordination of training or company initiatives
Provide general support to employees by helping route HR-related questions to the appropriate resources
Maintain confidentiality and professionalism when handling sensitive information