IT Support Coordinator II

Evolver Commercial • Sf, CA

23h • $130,000 - $160,000 • Hybrid

About The Position

Provide day-to-day on-site and remote support.  This position will require a candidate that will be the technical expert on all areas of end user system support.

Requirements

• 3-5 years relevant technical and functional experience in a hybrid Windows based environment
• 3-5 years of experience supporting Windows and MacOS workstations, laptops, and virtual environments
• 3-5 years of experience providing technical support in the financial industry
• Bachelor's degree in relevant field. Will consider 5yrs experience or certifications in lieu of degree.
• Win 11
• Outlook and Office 365 support and troubleshooting, SharePoint client end support
• System build, deployment, and maintenance
• Strong familiarity with desktop security products
• Firm understanding of Active Directory Administration
• Deep functional understanding of Lenovo Desktops & Laptops, MSFT Surface, iPhones, iPads
• Familiarity with Microsoft Configuration Manager and Microsoft Endpoint Management
• Experience with MDM systems such as MobileIron and Microsoft Intune
• Functional knowledge of one or more IT infrastructure fundamentals (e.g. basic networking skills, server, identity and access)
• COMPTI A+ Certified
• Cisco Systems CCENT training completed
• Extensive AV Systems experience

Nice To Haves

• Strong diagnostic and troubleshooting skills to restore immediate use of systems
• Ability to interface with all levels of production and management
• Team Working knowledge of video conferencing technologies including Webex, Zoom and Microsoft Teams

Responsibilities

• Provide senior level workstation/laptop support
• Provide support to Dodge & Cox Summer Intern and Mentoring Programs
• Ability to provide remote support for a professional hybrid work environment
• Systematically resolve issues related to workstations, laptops and printers
• Escalate and support level 3 engineers to identify, troubleshoot, and resolve user problems
• Provide hardware support, tracking and management, including new (purchasing, installation), troubled (repairable) and end-cycle (recyclable) devices
• Ability to provide audio visual support for on-site and remote meetings
• Provide exceptional customer service while being able to manage day-to-day IT operations, critical situations and communicate the urgency of all issues as appropriate
• Manage and facilitate onsite and remote vendor services
• Provide security systems monitoring and maintenance, resolve incidents; and administer Security Cards
• Implementing safety protocols and ensuring compliance with regulations.
• Document issues/problems and solutions for both IT team members and end users
• Be available as on-call support as needed

Benefits

• health
• dental and vision insurance
• 401(k)
• flexible spending account
• paid leave (including PTO and parental leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level