Office Float

The Orthopaedic Institute•Lecanto, FL

3h•Hybrid

About The Position

The Office Float role provides flexible administrative and clinical support coverage across multiple clinic locations and departments within TOI. This position ensures continuity of operations and patient care by stepping into various roles as needed, including front office, ancillary departments, and patient coordination functions. The Office Float works in accordance with TOI policies and applicable regulations while adapting quickly to different teams, workflows, and locations. Prior experience in a healthcare or medical office environment is required.

Requirements

1–2 years of experience in a healthcare or medical office setting required
Proficient Microsoft Office skills
Dependable, professional, and able to work independently with direction

Nice To Haves

Current CPR certification preferred
Experience in front office, scheduling, or patient registration strongly preferred
Multi-department or multi-site experience is a plus
Strong flexibility and ability to adapt to different workflows and locations
Excellent communication skills, both verbal and written
Strong customer service and patient interaction skills
Ability to work collaboratively with staff at all levels
Strong attention to detail and organizational skills
Ability to quickly learn multiple systems and processes

Responsibilities

Provides coverage across multiple clinic locations and departments to support staffing needs and maintain efficient patient flow.
Assists with front office and administrative functions including patient check-in/check-out, scheduling, phone coverage, and general reception duties.
Supports ancillary departments as needed, including MRI, Physical Therapy (PT) front desk, and Durable Medical Equipment (DME).
Learns and maintains working knowledge of multiple clinical and administrative workflows to effectively provide coverage across various roles.
Assists with patient coordination tasks to ensure a positive patient experience and smooth clinic operations.
Maintains accurate and complete documentation and ensures proper handling of patient information in compliance with HIPAA and other regulations.
Supports daily operational needs by assisting staff during peak times, absences, and staffing shortages.
Communicates effectively with site staff and leadership regarding coverage needs, patient flow, and operational concerns.
Identifies and reports workflow issues or patient concerns to appropriate leadership for resolution.
Ensures compliance with all regulatory requirements including HIPAA, OSHA, bloodborne pathogen standards, and other applicable regulations.
Assists with general office tasks such as supply organization, data entry, and clerical support as needed.
Performs other duties as assigned.