Office Experience Specialist

Boston Consulting Group•San Diego, CA

1d•$65,000 - $72,333•Onsite

About The Position

As an Office Experience Specialist in BCG’s San Diego office, you’ll play a central role in delivering an exceptional, welcoming, and highly functional workplace environment. Part of a collaborative, service-oriented team, you'll independently manage daily office operations, proactively coordinate facility improvements, and deliver consistently high-quality support for internal meetings, events, and affiliation activities. You’ll act as a key liaison with vendors, facilities, and internal stakeholders, ensuring that all office needs are addressed promptly and professionally, reflecting BCG’s high standards and values.

Requirements

Bachelor’s degree strongly preferred
2–4 years of experience in office management, facilities operations, administrative support, or customer service, ideally within professional services, high growth startup or corporate environments
Proven experience managing office operations, vendor relationships, and coordination of facility services
Strong proficiency in Microsoft Office Suite and comfort quickly adapting to new technology platforms
Demonstrated track record in proactively solving operational issues, improving office processes, and ensuring excellent service delivery
Exceptional organizational skills, keen attention to detail, and strong verbal and written communication abilities
Ability to perform physical tasks such as lifting and moving office supplies safely and comfortably
Availability to work periodic overtime as needed, with required in-office presence five days per week
Taking ownership of your work environment, maintaining high standards, and promptly addressing operational issues
Creating memorable first impressions and fostering a professional, welcoming environment for guests and employees alike
Delivering high-touch service with a hospitality mindset, adapting your approach to meet individual needs and preferences
Remaining composed, efficient, and service-oriented when faced with last-minute changes, competing priorities, or high-pressure situations
Managing front-desk responsibilities such as phones, emails, and visitor registration with accuracy, grace, and attention to detail
Using sound judgment, critical thinking, and adaptability to resolve challenges and manage multiple tasks effectively
Communicating clearly and professionally with stakeholders at all levels, including colleagues, vendors, and leadership
Anticipating office needs, taking initiative, and identifying opportunities to enhance processes and employee experiences
Applying strong organizational skills, attention to detail, and effective prioritization to deliver timely, high-quality results
Collaborating effectively with diverse stakeholders, actively supporting team members and partners to achieve shared success
Demonstrating professionalism, integrity, and discretion when handling sensitive information or complex operational matters
Remaining flexible and composed under pressure, successfully navigating changing priorities and unexpected situations
Mentoring junior colleagues, sharing knowledge and best practices to improve overall team performance
Consistently exemplifying BCG’s values, contributing to a positive, inclusive workplace, and actively supporting team culture

Responsibilities

Maintaining the appearance and functionality of the office by monitoring shared spaces, kitchens, and conference rooms, ensuring they are clean, stocked, properly configured, and ready for use
Managing vendor relationships, coordinating repairs, routine maintenance, and facility enhancements, and promptly resolving issues
Overseeing office and kitchen supply inventory, handling orders, organization, accurate tracking, budget adherence, and maintaining item availability
Coordinating logistics for internal meetings and events, including catering arrangements, room setup, AV support, and post-event teardown
Serving as the primary contact for conference room management, ensuring rooms are equipped, reservable, and functioning smoothly; identifying opportunities for improvements
Serving as the primary point of contact for clients, visitors, and staff entering the office—greeting them with professionalism and care, and managing their experience from arrival to departure
Managing the front desk and concierge inbox, responding to questions, requests, and service needs in a timely and thorough manner
Leading mailroom operations, including timely processing, distribution, and coordination of inbound and outbound mail and packages
Supporting internal event logistics and affiliation initiatives, such as setup, signage creation, and event execution
Assisting with strategic office experience projects including space planning, digital signage content, internal communications, and special initiatives
Participating in strategic planning around office culture, consistently offering innovative ideas to enhance the office experience

Benefits

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.
In addition to your base salary, your total compensation will include a discretionary bonus of up to 12% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members. That’s zero dollars in premiums taken from employee paychecks.
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
Paid sick time on an as needed basis
Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.