Runner

Charlie Clark Auto Group•Laredo, TX

4d•Onsite

About The Position

The Office Courier is responsible for providing an exceptional customer experience during the final stages of the vehicle delivery process. This role involves customer interaction, internal coordination, and detailed administrative responsibilities to ensure every delivery is smooth, professional, and aligned with company standards.

Requirements

High school diploma or equivalent; additional education in business or related field is a plus.
Excellent customer service and interpersonal skills.
Strong verbal and written communication abilities.
Attention to detail and organizational skills.
Ability to multitask and prioritize effectively in a fast-paced environment.
Professional appearance and demeanor.
Must be reliable and punctual.
Ability to sit, stand, or walk for extended periods.
Occasionally lift or carry up to 25 lbs.
Previous experience in a dealership or customer service role.

Nice To Haves

Familiarity with CDK or other dealership management software is a plus.
Bilingual skills (English/Spanish) are a plus.

Responsibilities

Greet customers warmly upon arrival.
Answer incoming calls and assist with customer inquiries related to vehicle plates and delivery.
Guide customers through the delivery process to ensure a seamless and positive experience.
Ensure each customer feels welcomed, including providing thank-you cards, candy cups, and engaging music during the delivery experience.
Take messages and ensure they are delivered promptly to the appropriate departments.
Assist customers with filling out plate information accurately.
Deliver vehicles with all necessary items including the manual, key, BG roadside assistance info, and wheel lock.
Maintain a log of all wheel locks and spare keys signed out and returned.
Organize and inventory manuals, wheel locks, and related delivery materials to prevent loss.
Ensure all signed-out plate forms are filed properly.
Create and prepare FedEx packages for outgoing deliveries.
Provide the delivery list and customer questionnaires to the designated staff member (e.g., Tabby).
Activate all roadside assistance services as needed.
Input plate information into CDK (Dealer Management System) and check for associated customer surveys.
Coordinate with sales staff regarding plates received and assign tasks/messages as necessary.
Handle plate-related calls and respond to inquiries professionally.
Manage and deliver all internal mail to the appropriate contact (e.g., Mary).
Oversee the scheduling and documentation of Orale times.