Office Coordinator

Bath Planet•Wildomar, CA

5d•Onsite

About The Position

Bath Planet Inland Empire is looking for a customer service representative to join our team in our Wildomar office. This person will drive customer satisfaction by fielding inquiries, addressing Customer Needs. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Requirements

Bachelor’s degree or equivalent
1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system

Responsibilities

Manage inbound and outbound customer communications
Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success
Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge
Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM
Record customers interactions in internal system for cross-functional awareness and relationship development.