Office Coordinator

PediaTrust • Crystal Lake, IL

13h

About The Position

Office Coordinator – Pediatric Practice Schedule: 36 hours Per Week!!! Are you ready to take the next step in your healthcare career? Do you thrive in a fast-paced medical office where you can lead, support, and make a real impact on patient experience? If so, we’d love to meet you. We’re looking for a confident and detail-oriented Office Coordinator to help lead our front desk operations and support our Patient Representative team. In this role, you’ll partner closely with the Practice Manager to ensure smooth daily operations, exceptional patient service, and a well-trained, high-performing team. About Pediatric Associates of Barrington For more than 30 years , Pediatric Associates of Barrington has proudly cared for families in our community. Our experienced and compassionate team provides personalized care for every stage of childhood - from those very first newborn visits all the way through young adulthood. We love partnering with families and helping guide them through each milestone along the way. Locations: Pediatric Associates of Barrington – Crystal Lake 525 East Congress Parkway Suite 220, Crystal Lake, IL 60014 Pediatric Associates of Barrington – Barrington 27750 West Highway 22 Suite 150, Barrington IL 60010

Requirements

• Experience managing or leading a front desk in a medical office
• Strong knowledge of scheduling and insurance verification processes
• Proven ability to train, coach, and support team members
• Excellent communication and problem-solving skills
• High attention to detail and organizational ability
• Commitment to delivering outstanding patient service
• Epic experience
• High School diploma or equivalent
• Ability to train and monitor staff to provide assistance and support to the Patient Representatives
• An ability to problem-solve effectively including data collection, consensus building, communication and implementation of the solution
• 2 years of customer service experience
• Ambulatory setting preferred not required
• Some travel required
• Bending and Lifting
• Walking
• Exposure to infectious disease
• Exposure to biohazards and other hazardous materials

Responsibilities

• Serve as a subject matter expert for all Patient Representative responsibilities
• Lead and support front desk staff to ensure accurate scheduling and insurance verification
• Monitor daily workflows and resolve operational challenges quickly and effectively
• Provide hands-on training, coaching, and mentorship to team members
• Assist with hiring, onboarding, and continuous staff development
• Ensure compliance with procedures, policies, and quality standards
• Act as a go-to resource for staff and patients, addressing questions and concerns
• Collaborate with leadership to improve processes and enhance the patient experience
• Maintain strict confidentiality of patient and employee information

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED