Office Coordinator

Hendrick Motorsports•Concord, NC

9d•Onsite

About The Position

The Hendrick Performance Office Coordinator will assist in shaping the member experience. You'll help drive sales through exceptional service, personalized experiences, and strong relationship-building. From first impressions to long-term engagement, you will assist in the delivery of outstanding service and sustainable growth.

Requirements

Analytical skills – possess critical thinking and reasoning skills to solve a problem.
Accountability – accept responsibility and account for his/her own actions.
Business acumen – grasp and understand business concepts and issues.
Written communication – demonstrate an ability to communicate in writing clearly and concisely.
Verbal communication – ability to communicate effectively with others verbally.
Detail-oriented – pay attention to the minute details of a project or task.
Organized – demonstrate being organized or following a systematic method of performing a task.
Accuracy – ability to perform work accurately and thoroughly.
Customer-oriented – ability to take care of the customers’ needs while following company procedures.
Decision making – ability to make critical decisions while following company procedures.
Negotiation skills – ability to reach outcomes that gain the support and acceptance of all parties.
Leadership – ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Interpersonal – ability to get along well with a variety of personalities and individuals.
Team builder – ability to convince a group of people to work toward a goal.
2+ years experience in retail required.
Exceptional customer service skills.
Requires solid understanding of retail and operations processes and procedures.
Understanding of purchasing, inventory control, and basic accounting principles.
Valid Driver’s License
Knowledge of Microsoft Word, Excel, Project.
Strong communication skills and attention to detail.
Strong interpersonal, problem solving, and decision-making skills.
The position requires regular and predictable attendance.
Requires vision (distance, depth) and sense of touch.
Constantly lifts/carries up to 20 pounds and pushes/pulls up to 25 pounds.
Frequently stands, walks, sits, manually manipulates, reaches outward, speaks, lifts/carries up to 50 pounds, and pushes/pulls up to 40 pds.
Occasionally reaches above shoulder, climbs, crawls, squats or kneels, bends, grasps, lifts/carries over 100 pounds, and pushes/pulls up to 100 pounds.
Must be detail-oriented and able to work well in a dynamic and fast-paced environment.
Ability to add, subtract, multiply and divide.
Ability to manage multiple and diverse priorities.
Must be good with details and able to adapt to a changing environment.
Strong team building and goal setting capabilities.
Able to collaborate with other managers to achieve common goals.
Highly organized and detail-oriented
Job cannot be performed remotely.

Nice To Haves

2+ years
Prefer knowledgeable in inventory and purchasing programs.

Responsibilities

Assists in leading engaging tours of Ten Tenths Motor Club, Hendrick Motorsports, and the Hendrick Heritage Center, highlighting points of interest, safety tips, and club structure.
Assists in the coordination of and hosting excursions and club events, ensuring a smooth and enjoyable experience for all participants.
Provides support and aid in service logistics for Hendrick Performance
Helps to oversee guest services, event logistics, and vendor coordination
Greets and assists guests with general inquiries, providing a welcoming and knowledgeable first point of contact.
Supports planning and execution of conferences, on-site events, and club-hosted experiences.
Assists with planning and executing club-hosted events, tours, and member appreciation programs.
Addresses and resolves member concerns with professionalism and empathy, escalating when needed.
Provides information on club benefits, travel packages, and exclusive member offers.
Supports front-desk operations at Hendrick Performance locations.
Ensures compliance with safety, privacy, and service standards.
Builds and maintains strong relationships with vendors, service providers, and local partners.
Assists in the management, presentation and display of all products for retail sale at Hendrick Performance.
Assists with maintenance and stewardship of inventory levels that coincide with sales trends to limit inventory risk and maximize revenue potential.
Other duties as assigned by manager.