Office Coordinator

BMC Software•Brockton, MA

3d•$21 - $29

About The Position

POSITION SUMMARY: Reporting to the Practice Director, the Office Coordinator serves as liaison between the physicians, office support staff, and the Practice Manager. The Office Coordinator is responsible for assisting the Practice Director with all day-to-day operational, administrative, and fiscal aspects of the physicians’ offices. Position: Office Coordinator Department: Women's Health, Brockton Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Perform duties and provide assistance according to Faculty Practice Plan policy and procedures, as well as any directives from the Practice Manager. Ensure efficiency and productivity with respect to administrative and clinical functions of the office. Monitor physician and patient daily activity in the practice; allocate resources to necessary tasks and set priorities. Report any problems in this area to the Practice Manager immediately. Responsible for accurate registration, scheduling, confirmation, and billing functions. Answer clinic phones and send messages to clinic staff/providers as appropriate. Make recommendations for improvements/enhancements to registration, scheduling, and billing procedures. Manage the oversight and audit of encounter forms for completeness, accuracy, batching, and prompt distribution to billing. Responsible for daily oversight and reconciliation of co-payment and cash collection to maintain daily average of 90%. Triage patient complaints for the office, working with appropriate management personnel to resolve issues that arise. Responsible for monitoring missing charge reports. Oversee ordering of all necessary supplies and equipment for the practice. The procurement process shall include payment requests, on-line supply ordering, and reconciliation of AP payments. Under the direction of the Practice Director, coordinate the training and on-board processing of all new employees. Assist Practice Director with Payroll and payment of Invoices. Ensure that all “Best Practice” initiatives are followed. Maintain patient confidentiality according to hospital standards. All other duties as assigned. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

Requirements

2-3 years’ experience in a healthcare environment.
Excellent written and verbal communication skills, and a strong desire to work as part of a team.
Ability to multi-task and prioritize daily activities.
Possess a thorough understanding of billing, information systems, and knowledge of medical terminology and HIPPA requirements.
Proficiency with computers and window-based products.
Ability to analyze operational issues and solve them creatively.
Strong orientation to patient care in accordance with the Faculty Practice Plan's values.
Training in the courses of Quality Improvement, Performance Improvement and other educational programs are encouraged.
Capacity to analyze, to think creatively, and to weigh alternatives.

Nice To Haves

HS Diploma, associate or bachelor’s degree preferred, but not required. Relevant work experience may substitute for degree requirements.
IDX experience preferred.
Knowledge of insurance coverage systems, including but not limited to co-payments, referrals, HMO, PPO and capitated products, preferred.
Experience with organization of medical charts preferred.

Responsibilities

Perform duties and provide assistance according to Faculty Practice Plan policy and procedures, as well as any directives from the Practice Manager.
Ensure efficiency and productivity with respect to administrative and clinical functions of the office.
Monitor physician and patient daily activity in the practice; allocate resources to necessary tasks and set priorities.
Report any problems in this area to the Practice Manager immediately.
Responsible for accurate registration, scheduling, confirmation, and billing functions.
Answer clinic phones and send messages to clinic staff/providers as appropriate.
Make recommendations for improvements/enhancements to registration, scheduling, and billing procedures.
Manage the oversight and audit of encounter forms for completeness, accuracy, batching, and prompt distribution to billing.
Responsible for daily oversight and reconciliation of co-payment and cash collection to maintain daily average of 90%.
Triage patient complaints for the office, working with appropriate management personnel to resolve issues that arise.
Responsible for monitoring missing charge reports.
Oversee ordering of all necessary supplies and equipment for the practice.
Under the direction of the Practice Director, coordinate the training and on-board processing of all new employees.
Assist Practice Director with Payroll and payment of Invoices.
Ensure that all “Best Practice” initiatives are followed.
Maintain patient confidentiality according to hospital standards.
All other duties as assigned.