Office Coordinator

Centerstone•Jacksonville, FL

20h•Onsite

About The Position

Centerstone is a leading nonprofit behavioral health system dedicated to providing life-changing care. The Cohen Clinic, part of the Cohen Veterans Network, offers high-quality, evidence-based outpatient mental health treatment specifically for veterans and their families. This role supports a multidisciplinary team by managing patient registration, scheduling, administrative tasks, and serving as the primary receptionist. Centerstone is a trauma-informed organization that values understanding, resilience, and a culture of respect, integrity, expertise, and empowerment.

Requirements

High school diploma or GED
Prior experience within the military community and/or veteran administrative organizations.
Effectively communicate via written, verbal, in person and virtual methods.
Good verbal communication skills, poise and ability to handle high volume telephone duty.
Typing, filing, and general office skills required.
PC literate with knowledge of MS software.
Intermediate level on MS Excel, Email and word processing programs.
Ability to utilize Internet for resources.
Willingness to learn new functions.
Strong consultative abilities, conflict-resolution skills, and leadership abilities.
Able to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
Communicates clearly and concisely, both orally and in writing.
Demonstrated ability to establish and maintain effective working relationships.
Analytical skills, professional acumen, business ethics and, thorough understanding of continuous improvement processes.
Problem solving.
Respect for confidentiality.

Responsibilities

Operate the main switchboard by answering incoming calls and routing them to appropriate staff members.
Serve as the main receptionist, greeting and directing visitors, clients, and staff.
Copy photo identification and insurance information for client files.
Serve as primary back-up for staff in taking and distributing messages.
Report and coordinate repairs for the telephone system.
Maintain current information on clinic and community services.
Provide general back-up to administrative staff with tasks such as faxing, preparing documentation, copying, and meeting preparation.
Serve as the primary mail clerk for sorting and distributing incoming mail, posting outgoing mail, and managing daily mail pick-up and drop-off.
Aid in retrieving, sorting, and distributing faxes.
Participate in the managed care billing process, including discussing insurance co-payments.
Maintain a daily log of accounts receivable checks and consumer checks.
Present a professional and calm demeanor when interacting with potentially agitated or stressed individuals.
Perform other duties as assigned.