Office Coordinator, Urgent Care King George-Full Time

Mary Washington Healthcare

1d • Onsite

About The Position

This position is accountable to perform a variety of office coordination, customer service and revenue cycle functions that will ensure the efficient day-to-day operations. The role plays a key part in the practice’s front-end revenue cycle processes and significantly impacts the patient experience, requiring an unwavering focus on patient satisfaction and the ability to multi-task. Responsibilities include interfacing with patients, family members, physicians, visitors, and other guests in a courteous and professional manner. The coordinator registers patients in the Practice Management Information System (PMIS), verifying demographic and insurance information for accurate claims processing, and reviews electronic eligibility. They present appropriate paperwork, monitor and maintain the reception area, and keep all informed of schedule adjustments. The position involves courteously answering and triaging incoming phone calls, managing voicemail, and processing patients through a computer-based scheduling system for appointments, surgeries, procedures, and testing. It also ensures the security and accuracy of patient files, payments, and databases, and facilitates timely and professional communication with physicians’ offices and staff. The coordinator initiates, monitors, and responds to tasks via the Electronic Health Record (EHR) and Patient Portal, reviews patient accounts for outstanding balances, collects co-payments, deductibles, and balances at the time of service, and posts payments in PMIS. They reconcile records and receipts at the end of each shift, respond to requests from the centralized billing office (CBO) for claims submission, and schedule follow-up appointments, diagnostic testing, and other services, ensuring all are authorized with active referrals. The role supports participation in government incentive programs like EHR Meaningful Use and PQRS by collecting data and communicating with patients. Additionally, the coordinator may assist with physician billing entry and reconciliation for inpatient, outpatient, and surgical charges, and performs other assigned duties.

Requirements

• High School Diploma or GED required.

Nice To Haves

• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Perform a variety of office coordination, customer service and revenue cycle functions that will ensure the efficient day-to-day operations.
• Interface with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
• Register patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure the timely and accurate processing of claims.
• Review electronic eligibility verification responses to ensure insurance coverage is in effect for all insured patients.
• Present patients with appropriate paperwork based upon appointment type and registration status.
• Monitor the reception area and keeps patients, family members, visitors and Associates, at all times, informed of schedule adjustments.
• Maintain a neat and orderly waiting area.
• Courteously answer all incoming phone calls.
• When appropriate, take messages and delivers/communicates in a timely manner.
• Triage calls to ensure timely and appropriate response.
• Check voicemail messages consistently throughout the day.
• Process patients quickly and accurately through computer-based scheduling system for appointments, surgeries, procedures and/or testing as appropriate for patient care.
• Ensure security and accuracy of patient files, payments and databases.
• Communicate with physicians’ offices and staff in a timely and professional manner.
• Initiate, monitor and respond to tasks through the Electronic Health Record (EHR) and Patient Portal.
• Review patient accounts for outstanding balances.
• Collect co-payments, deductibles and outstanding patient balances at the time of service.
• Post payments in PMIS.
• Reconcile records and receipts with payments collected at the end of each shift.
• Respond to request for information from centralized billing office (CBO) to ensure timely and accurate submission of claims.
• Schedule follow up appointments, diagnostic testing and other services for patients as required.
• Ensure all services are authorized and necessary referrals are active as required.
• Support organization’s participation in government incentive programs such as EHR Meaningful Use, Physician Quality Reporting System (PQRS) and other programs by collecting and recording required data and providing appropriate communication to patients.
• May assist with the entry and processing of physician billing, including entry and/or reconciliation of inpatient, outpatient, and surgical charges.
• Perform other duties as assigned.

Benefits

• As a Great Place to Work-Certified™ company we treat our Associates like family – with respect, understanding, and communication.
• Patient and Associate safety is our priority which is why all Associates will be required to take the following vaccines: Annual flu vaccine.
• Medical and Religious exemptions may apply, Will be discussed at interview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED