Office Coordinator - Radiation Therapy

PeaceHealth•Longview, WA

5d•Onsite

About The Position

The Office Coordinator for Radiation Therapy at PeaceHealth St. John Medical Center supports the patient experience and daily clinic operations. The role helps patients navigate appointments, authorizations, testing, records, questions, and next steps in care. It combines direct patient support with administrative coordination in an active, frequently interruptive environment where priorities may shift throughout the day. The coordinator prepares the department for the day; welcomes, registers, rooms, and escorts patients; starts educational videos; supports patients and families; answers calls; coordinates testing and care next steps with clinicians; obtains medical records; schedules appointments; manages clinic workflows and referrals; and coordinates insurance requirements and prior authorizations. The position is part of a two-person office team, and occasional additional weekday coverage may be requested when the other coordinator is on PTO. The position is part-time, 20 hours per week, with a regular post-training schedule of Monday (8 hours), Tuesday (4 hours), and Friday (8 hours). Full-time weekday attendance is required during initial training to experience clinic operations across the week. The role is based at PeaceHealth St. John Medical Center in Longview, Washington.

Requirements

High school diploma or equivalent preferred.
Minimum two years of experience with CPT coding and billing in a physician office or hospital business office preferred.
Medical terminology required.
Microsoft Office proficiency required.
Familiarity with clinician scheduling templates required.
Knowledge of insurance policies, billing requirements, and applicable regulations required.
Familiarity with insurance billing required.

Nice To Haves

Previous leadership experience preferred.
Physician office or rehabilitation office scheduling experience preferred.
Patient registration and front office healthcare experience highly beneficial.
Medical billing and coding knowledge, including ICD-10/CPT, preferred.
Electronic medical records and scheduling systems experience preferred.
Prior authorization experience strongly valued.
Patient registration experience.
Insurance verification experience.
Referral coordination experience.
Experience working directly with patients in a medical office environment.

Responsibilities

Prepare the department for the day and support daily clinic operations.
Welcome and register patients arriving for appointments.
Room patients and prepare them for their visits.
Start educational videos that help patients understand their treatment journey.
Coordinate ancillary testing and next steps in care with clinicians.
Escort patients throughout the clinic and help them navigate appointments.
Monitor the waiting area and assist patients and families with questions.
Answer incoming calls and connect patients with appropriate resources.
Obtain medical records and coordinate information with outside clinics.
Schedule appointments and manage clinic workflows.
Coordinate referrals and insurance requirements.
Process prior authorizations to help prevent barriers or delays in care.
Provide occasional additional weekday coverage when the other coordinator is on PTO.