Office Coordinator Full time Days - Job ID:221617

Florida Physician Group Inc•Hialeah, FL

7d•Onsite

About The Position

This position is to function as a member of the administration team and completes assigned daily practice tasks to ensure smooth day to day operations in the FPG physician practice. The Office Coordinator backs up the Practice Manager and assists with all practice and administrative operations and takes on special projects in the office as assigned. Must maintain a professional, positive manner when talking with patients in-person, over the phone or via email.

Requirements

High School Diploma or equivalent
Experience with Athena
3+years'experience as a Medical Secretary
Strong customer service excellence
Excellent communication and interpersonal skills
Microsoft Office, Word, Excel, and, and outlook.

Nice To Haves

Bilingual English/Spanish preferred

Responsibilities

Primary responsible for Surgical Scheduling
Organizes and schedules the workflow, assuring maximum use of OR time
Provides superior customer service to internal and external Physicians and patients
Communicates pre-procedure information to patient which may include date of procedure; arrival time; pre-procedure instructions (medication instructions, arrival instructions, directions to hospital, pre-admission instructions answer patient questions regarding procedure)
Collect's the copay, coinsurance and deductible for surgeries and procedures
Obtains insurance authorization of all procedures and surgeries
Charge post's all Provider charges related to the Hospitals
The Scheduler will take on different and/or additional responsibilities as needed and deemed necessary by the Practice Manager.
Provides a high level of customer service to all new and existing patients of the practice.
Responsible to assist the Practice Manager with all practice operations
Responsible to ensure new staff are trained and ready to work at the front desk.
Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
Ensures all daily tasks are completed and that someone is always responsible to perform pre- visit planning.
Works with Practice Manager to coordinate staff Schedules.
Runs daily/weekly huddles in absence of Manager.
Assists practice administrative and clinical staff with operational needs.
Assist as requested with quality measures by way of appointment booking or list management.
Responsible to place orders for administrative supplies as needed.
Works with front desk staff who are not meeting copay and prior balance collection targets.
Follows up with providers on missing slip and creates claims in Athena.
Responsible to work assigned revenue cycle buckets as directed.
Performs work in EMR buckets as directed and per practice need.
Monitor clinical inbox buckets to ensure they are being worked.
Must be able to work independently with little supervision.
Adheres to FPG policies.
Always uses discretion to ensure patient confidentiality.
Performs other duties as requested.