Office Coordinator - OB/GYN - Magee Women's Hospital

UPMC•Pittsburgh, PA

6h•Hybrid

About The Position

UPMC is hiring a full-time Office Coordinator to join our University OB/GYN team at Magee Women's Hospital! We are an academic practice serving a diverse patient population, with a strong focus on collaborative, team-based care. Our structure supports learning, cross-training, and meaningful contributions to both patient care and the team environment. The Office Coordinator will support daily operations by overseeing workflows, ensuring tasks are completed, and helping maintain organization across all neighborhood locations. This role monitors compliance and documentation, oversees supply management, and assists with clinical and administrative processes. They also serve as a resource for staff, supporting training, onboarding, and day-to-day needs. Overall, the position balances hands-on operational support with leadership to keep the team running efficiently. This position will support all University OB/GYN practices at Bethel Park, Clairton, McKeesport, Monroeville, Mt. Oliver, Wexford and Wilkinsburg, so travel to these offices will be a requirement. Hours for this position will be Monday through Friday, daylight hours, with no evenings, weekends, and holidays! Previous healthcare experience is required.

Requirements

Previous healthcare experience is required.
Bachelor's Degree + 6 months of healthcare experience
Associate's Degree in Health Care or Business + 1 year of healthcare experience
High School Diploma + 2 years of healthcare experience
Act 34

Responsibilities

Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
Ensure patient scheduling is accurate.
Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
Work denial work queues in conjunction with the CBO.
Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
Collaborate with manager in selecting, monitoring and evaluating front office staff.